![Newham Council](https://media.trabajo.org/img/noimg.jpg)
Housing Liaison Officer
2 months ago
**Job Description**:
Housing Liaison Officer
£38,364 - £40,833 per annum
Newham Council has embarked on a programme of transformation that is creating new ways of working, putting residents at the heart of everything we do.
The Housing Liaison team provides vital housing services, based on a deep understanding of the neighbourhoods it serves. This is an exciting opportunity to be an integral team officer within Housing Services, providing high quality housing management to all of our tenants and leaseholders.
Our housing service needs to shift towards providing a service that is customer facing, open and transparent, where we can develop innovative ways of engaging with our residents to ensure that resident views are paramount to how housing services are delivered across the borough.
You will carry out a range of duties as directed within Housing Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on compliance, enhanced communication, and fire safety, officers will provide excellent services to customers and instil confidence in residents of the borough. You will be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action for breaches of lease and tenancy conditions and other grounds as appropriate. Also to deliver the service using a digital by default approach, ensuring those who may be disadvantaged are identified and supported.
To be successful in this role you should have:
A demonstrable understanding of multi-tenure housing management.
Specialist knowledge and experience in at least one of the following areas is desirable:
- Fire Safety
- Tenancy Audit
- Resident Engagement
- Housing Compliance
- Block Management
Basic knowledge of the following areas is also desirable:
- Income Collection and Debt Recovery
- Tenant and leasehold management and compliance
- Major Works consultation processes
- Right to Buy
- Tenancy sustainment
A clear understanding of Customer Services.
Knowledge of methods to achieve high levels of resident satisfaction.
Knowledge of key housing legislation, best practice, and current issues relating to resident engagement through the management of Council tenancies and leases.
Relevant experience of working in a team within a housing services environment.
You will be a skilled communicator able to work closely with other services and will have the ability to promptly deal with problems, ensuring that deadlines are met whilst successfully delivering conflicting priorities.
The post holder will be required to work some evenings and weekends and occasional public holidays and will be required to be available in most emergency situations, which could arise at any time.
Closing date: 22nd March 2004
**Additional Information**
Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population. We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.
Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.
The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).
**Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.**
- About Us
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of
-
Liaison Officer
3 months ago
Stratford, United Kingdom Braundton Consulting Limited (Recruitment) Full time**Stakeholder Liaison Officer Temp** **Monday - Friday, 35 Hours Per Week** **Hybrid - 1-2 Days Based in Stratford Office** **£13.06 - £15.28 Per hour + Holiday Pay** **Week on week for 3 months, potential to go on for longer** Our client is looking for customer service specialists to join their team on a temporary basis in the role of Stakeholder...
-
Customer Liaison Officer
2 months ago
Stratford, United Kingdom Howells Solutions Full time**Customer Liaison Officer** **Based in Stratford** **Full time, permanent - hybrid working available** **£25,000 per annum** Are you an experienced Customer Liaison Officer with excellent customer contact and care skills? Do you have proven organisation skills along with the determination to further your career in an exciting new position? If so, we...
-
Housing Officer
3 months ago
Stratford-upon-Avon, United Kingdom Cromwood Housing Full timeAt Cromwood Housing we provide vital housing services to save the lives of people who are homeless, sleeping rough, seeking asylum and fleeing domestic abuse. Our purpose is to remain one of the leading providers of social housing to the local authorities in London and Greater Manchester. Cromwood is seeking a **Housing Officer **to be the main point of...
-
Customer Liaison Officer
3 months ago
Stratford-upon-Avon, United Kingdom Disrupt Talent Limited Full timeJob Title - Customer Liaison Officer - Social Housing **Salary**: £28,000 plus bonus, plus Motor Expenditure Allowance or Salary Sacrifice Company Car Location: Stratford upon Avon Hours: Mon -Fri, 8am - 4:30pm (flexible) Due to our continued success our client is delighted to confirm that we are currently seeking an experienced and confident Customer...
-
Leasehold and Private Rented Income Officer
3 months ago
Stratford, United Kingdom Swan Housing Group Full time**Join our Customer Services team as an Income Officer** We are Swan Housing currently looking to recruit an Income Collection Officer on a fixed term contract for 6 months. This role will be responsible for collecting more than £9million income comprising rent, services charges, and ground rents from a range of customers including shared owners,...
-
Leasehold and Private Rented Income Officer
3 months ago
Stratford, United Kingdom Swan Housing Group Full time**Join our Customer Services team as an Income Officer** We here at Swan Housing are currently looking to recruit an Income Collection Officer on a fixed term contract for 6 months. This role will be responsible for collecting more than £9million income comprising rent, services charges, and ground rents from a range of customers including shared owners,...
-
Resident Liaison Officer
2 months ago
Stratford-upon-Avon, United Kingdom Wates Group Full timeThe Vacancy Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the Leamington Spa/Stratford Upon Avon area. You will ideally be living within commuting distance as this role will require you to go to the office but with travel around the surrounding areas too. The key focus...
-
Housing and Wellbeing Officer
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Great Places Housing Group Full timeAbout the Role:We are seeking a highly skilled and dedicated Housing and Wellbeing Officer to join our team at Great Places Housing Group. As a key member of our team, you will play a vital role in supporting our customers to achieve their goals and live independently.Key Responsibilities:Work with customers to promote and maximise their independence,...
-
Repairs Supervisor
1 month ago
Stratford, United Kingdom 18 Recruitment Limited Full time18 Recruitment is working with a a leading Social Housing Main Contractor to recruit for a Repairs Supervisor for their new contract. Role will be based in Stratford but covering areas around London. Duties; * To provide day to day, on site supervision of works carried out * Ensuring all contract KPI targets are met * Specifying of void...
-
Repairs Supervisor
4 weeks ago
Stratford, United Kingdom 18 Recruitment Limited Full time18 Recruitment is working with a a leading Social Housing Main Contractor to recruit for a Repairs Supervisor for their new contract. Role will be based in Stratford but covering areas around London.Duties; * To provide day to day, on site supervision of works carried out * Ensuring all contract KPI targets are met * Specifying of void properties *...
-
The Limes
3 months ago
Stratford-upon-Avon, United Kingdom WCS Care Group Limited Full time**Main duties** As our Administrator, you will be... - providing an efficient and welcoming reception service, giving all visitors their first taste of the WCS Care experience; responding to a wide range of enquiries, taking detailed and accurate messages, whilst keeping the reception area tidy - answering all phone calls, dealing with the queries and/or...
-
Housing Customer Relations Officer
2 weeks ago
Stratford, United Kingdom Red Personnel Full timePosition Overview:We are seeking a Customer Service Administrator for a 6-month contract with a prominent housing association. The successful candidate will serve as the primary contact for incoming communications, addressing resident inquiries related to housing management, maintenance, and repairs.This role involves supporting the management team with...
-
Part-time Community Engagement Officer
3 months ago
Stratford-upon-Avon, United Kingdom Platform Housing Group Full time**Can you help to build sustainable communities?** Platform Housing Group believes in putting our customers first and by doing this we can build happy and lasting communities for all. That’s why we need you! We are currently recruiting for a Community Engagement Officer to cover the Stratford-upon-Avon, Cotswolds and West Oxfordshire area. As a Community...
-
Part-time Community Engagement Officer
3 months ago
Stratford-upon-Avon, United Kingdom Platform Housing Group Full time**Can you help to build sustainable communities?** Platform Housing Group believes in putting our customers first and by doing this we can build happy and lasting communities for all. That’s why we need you! We are currently recruiting for a Community Engagement Officer to cover the Stratford-upon-Avon, Cotswolds and West Oxfordshire area. As a Community...
-
Community Outreach Officer
8 hours ago
Stratford-upon-Avon, Warwickshire, United Kingdom Platform Housing Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Community Engagement Officer to join our team at Platform Housing Group. As a Community Engagement Officer, you will play a key role in building strong and safe communities by working closely with customers to identify local issues and develop solutions.Key ResponsibilitiesEstablish and maintain...
-
Community Development Officer
15 hours ago
Stratford-upon-Avon, Warwickshire, United Kingdom Platform Housing Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Community Engagement Officer to join our team at Platform Housing Group. As a Community Engagement Officer, you will play a key role in building strong and safe communities by working closely with customers to identify local issues and develop solutions.Key ResponsibilitiesEstablish and maintain...
-
Community Engagement Officer
11 hours ago
Stratford-upon-Avon, Warwickshire, United Kingdom Platform Housing Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Community Engagement Officer to join our team at Platform Housing Group. As a Community Engagement Officer, you will play a key role in building strong and safe communities by working closely with customers to identify local issues and develop solutions.Key ResponsibilitiesEstablish and maintain...
-
Stratford Housing Centre
2 weeks ago
Stratford, United Kingdom Brook Street Full timeAdmin Officer Contract: March 2025 Salary: £13.98 per hour Location: Stratford, London 5 days' work setting This is a temporary contract role for an Admin officer's role with an immediate start date (Compliance dependant) for a 6 month duration with a possible extension offering a 5 day in office work setting and a London location....
-
Customer Service Liaison
5 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Time Recruitment Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Liaison. As the 'voice' of our company, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering incoming calls and responding to client inquiries in a professional and...
-
Security Officer
3 weeks ago
Stratford-upon-Avon, United Kingdom GBS Global Applied Knowledge Full timeSecurity Officer - GEDU House To ensure a safe, secure, welcoming environment for staff, students, and campus visitors and to provide a courteous and efficient front-of-house service during college hours. The role combines the management of campus security across the college premises, including monitoring of student activity, with the need for a customer...