Service Administrator

2 months ago

Havant, United Kingdom P & I Generators Limited Full time

**Job title**: Service Administrator

**Reporting to**:Service Manager

**Location**:Unit 1, Hermitage Park, Harts Farm Way, Havant, PO9 1FA

**Salary**:£24K - 25K DOE

**NEW YEAR, NEW CAREER?**

Our Service Administrator plays a pivotal role in helping us to deliver our mission and achieve our strategic goals through managing customer relationships and responding proactively to their needs whilst operating a busy service desk. You will need **good intuition and excellent customer service skills** to ensure service and remedial works run smoothly with all the necessary documentation. This is a varied role which requires adaptability and thinking on your feet.

**Key responsibilities**:

- To take full responsibility for a portfolio of clients as their Service Administrator. You will also be the initial point of contact for potential customers, quickly forming positive relationships and gaining their trust by providing exemplary customer care.
- Schedule service or remedial works with the customer in a professional manner, gathering the
- To maximize sales opportunities by ensuring customers are given information and options for all company products and services beyond the scope of original enquiry.
- To produce clear, detailed, and accurate quotations for new service contracts, uplifts, and renewals to meet quarterly sales targets.
- To provide administrative and clerical support to the service team. Providing customers with RAMS and associated paperwork.
- To order parts and raising purchase orders for our suppliers, nurturing positive business relationships
- To create and maintain accurate contract orders through the CRM, based on customer specification and requirements.
- To provide reporting on the amount of service contracts and upcoming jobs to enable the service team to forecast engineer requirements.
- To adhere to health and safety policy, and other requirements relating to care of equipment.

**General responsibilities**:

- To work collaboratively with other departments to ensure a seamless end-to-end service delivery, maintaining productive and positive working relationships with colleagues and counterparts in other departments.
- To provide support and cooperation to the senior management team and be prepared to take an active role in the creation and achievement of business goals to contribute to the success of the company.
- To ensure continuing professional development by taking ownership of own learning and that of the department, taking active steps to identify and undertake training and vocational opportunities.

**Person Specification**:
**Experience and Skills**

Previous administration and Account management experience in a fast-paced, changing environment.

Strong relationship-building abilities with both internal and external parties

Ability to prioritize and effectively manage time dealing with multiple processes with varying deadlines and conflicting priorities

Strong written and verbal communication skills, including internal and external stakeholders

**Personal attributes**

A proven ability to adapt to change regularly to overcome a wide range of issues

A team player with a can-do attitude who is willing to roll up their sleeves, Self-motivated and customer-focused.

Strong analytical and motivation to achieve better than before.

Takes pride in operating at a high standard, giving quality service and good attention to detail.

This job description is indicative of the range of current duties and responsibilities for the post, it is not comprehensive. It is inevitable that the duties will change to reflect the evolving needs of our business and it is essential therefore that it is regarded with a degree of flexibility, so that needs can be met. All changes will be discussed with the post holder.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

Schedule:

- Day shift
- Overtime

Ability to commute/relocate:

- Havant, PO9 1FA: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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