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Customer Resolution Specialist

4 months ago

Maidstone, United Kingdom Golding Homes Full time

**Customer Resolution Specialist**

**We are Golding - thank you for looking**

**Background**

'It is a great time to join Golding as we are an efficient, local, visible and listening organisation providing sustainable homes and communities.' We have an established track record for building quality homes and investing in our local communities.

We're excited to announce we're looking for three talented Customer Resolution Specialists. If you've a passion for resolving customer complaints whilst helping the organisation improve services this could be the role for you.

You will be part of our Customer Resolutions Team in our Customer Experience directorate and play a key role in shaping our future.

**What you'll be doing**

As a Customer Resolutions Specialist, you'll be directly handling complaints from investigation through to outcome and learnings. Providing high quality, objective and robust support for both operational and strategic customer resolution. Helping Golding provide straight forward and fair responses to complaints.

Helping Golding to improve by working with colleagues collaboratively to identify root cause issues and to lead the way in great complaint handling to ensure it remains compliant with the regulations.

**More about you. What can you bring?**

You will have complaints experience gained within the housing sector, working in a high-pressure, high-volume customer complaints environment with exceptional customer service skills.

You'll have the ability to meet strict deadlines and manage workload based on priority need. Confident using business systems such as SharePoint, Word and Excel at an intermediate level. Experience using Orchard, or a comparable Housing system, is desirable but not essential.

**Please note a Basic DBS is required for this role.**

**When and where you'll be doing it**

You will enjoy a 37 hour working week and earn an annual salary of circa £41,000.

Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

**What will you get in return?**

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

**_ You’ll get:_**
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund

**Closing Date: Midnight, Thursday 11th April 2024**

**We are Golding Homes - thank you for looking**

It is a great time to join Golding, with our new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. We have an established track record for building quality homes and investing in our local communities.

County Gate One, Stacey Street, Maidstone, ME14 1ST

**0330 777 2600