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Desktop Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Desktop Support Specialist to join our team at Ruby Group. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our computer systems.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to clients via various communication channels, including ticketing systems and collaboration tools.
- Issue Resolution: Diagnose and troubleshoot software and hardware issues, and escalate complex problems to internal teams for resolution.
- Network and Connectivity Support: Assist clients with basic network and connectivity problems, and ensure that all systems are functioning optimally.
- Documentation and Record-Keeping: Maintain accurate and up-to-date records of client interactions and issue resolutions in our ticketing system.
- Customer Service: Provide excellent customer service, focusing on client satisfaction and issue resolution.
- Installation and Deployment: Install and deploy networking and desktop equipment at client sites, ensuring that all systems are properly configured and functioning as expected.
Requirements:
- Technical Expertise: Strong technical skills and ability to troubleshoot software and hardware issues, with a focus on Windows operating systems and Microsoft 365 environments.
- Communication Skills: Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals.
- Problem-Solving Skills: Outstanding problem-solving skills and the ability to think analytically, with a focus on resolving complex technical issues.
- Teamwork and Collaboration: Ability to work effectively within a team environment, collaborating with internal teams to resolve complex technical issues.
- Customer Focus: A customer-focused approach, with a passion for delivering high-quality technical support and ensuring client satisfaction.
- Education and Certifications: Relevant education and certifications, such as CompTIA A+ or equivalent.
Benefits:
- Competitive Salary: A competitive salary and benefits package, including health insurance and a pension scheme.
- Professional Development: Opportunities for professional development and growth, including training and certification programs.
- Collaborative Work Environment: A collaborative and inclusive work environment that values employee contributions and promotes a culture of teamwork and innovation.
