Patient Engagement Midwife

2 weeks ago


Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

The post holder will contribute to the development and monitoring of patient engagement projects including the implementation of action plans to enable the monitoring and enhancement of patient experience in addition to supporting the management of complaints.

The role will include evaluating patient experience by using the feedback tools at the Trust and provide reports into the Maternity Governance meetings. To work in collaboration with the corporate Patient Experience Leads within the Nursing & Quality directorate to enable the triangulation of feedback and reporting systems.

The post holder will support birthing people and their families who have had an adverse outcome that has been escalated to a Serious Incident (SI) or internal moderate harm concise RCA investigation. This will include supporting the family to provide a witness impact statement for the SI report, and ongoing contact during the SI investigation process, providing necessary signposting to additional support services as indicated/required.


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