Neighbourhood Officer- Housing

7 months ago

Matlock, United Kingdom Platform Housing Group Full time

**Are you passionate about making a difference and improving our Neighbourhoods?**

Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods in the Matlock area.

You will be someone who takes a hands-on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of your time you will be out and about in your patch, working closely with customers to promote sustainable tenancies, and developing strong relationships with local communities.

**What could you be doing as one of our Neighbourhood Officers**:

- Visiting customers providing advice, reviewing tenancies and identifying any problems.
- Regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any Health and Safety concerns.
- Playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping.
- Undertaking new tenancy sign-ups and accompanied viewings for new homes.

**Some things we need from you**:

- A commitment and passion for social housing.
- Experience of working closely with customers to tackle complex issues.
- Experience of working with people from diverse backgrounds.
- Proactive in your approach.
- Excellent communication skills.
- Organised and can prioritise your time as needed to meet timeframes.
- Customer focused and understand the importance of delivering a high standard of service.

**This role involves regular travel around a geographical area around Matlock. You may also be required to travel to areas such as Chesterfield, Mansfield and Sheffield on occasion. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.**

**This role will require a basic DBS check.**

**Some of our great benefits include**:

- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the ideal role for you and you’d like to find out more about this opportunity, please contact or click Apply.

**Join us and find your purpose at Platform**

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

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