Night Porter

4 weeks ago

Windsor, United Kingdom Macdonald Hotels & Resorts Full time

JOB TITLE: Night Porter

REPORTING TO: Night Manager, Duty Manager, Reception Manager

MAIN PURPOSE OF JOB:

- The supervision & security of the hotel between 10.30pm and 7:00am, to ensure delivery of the highest standards of product and service, a passionate approach to exceeding our customer’s expectations and as a champion of our vision and values, promote a professional and positive image to all our guests and contribute to the hotel’s targets.
- To manage the smooth running of the night audit procedures and reception back office, to ensure delivery of the highest standards of product and service, a passionate approach to exceeding our customers expectations and as a champion of our vision and values, promote a professional and positive image to all our guests and contribute to the hotel’s targets.

GENERIC KEY ACCOUNTABILITIES:
People
- To take pride in everything I do
- To consistently deliver outstanding hospitality
- To anticipate and react to the needs of our guests
- To be an ambassador for the Macdonald Brand
- To take ownership for my personal development and performance
- To contribute to the overall effectiveness and performance of my team Product
- To consistently deliver Macdonald core standards which are relevant to my role
- To maintain a safe and clean environment
- To take responsibility for understanding our products and services
- To proactively look for ways to improve or enhance the guest experience
- To use feedback to improve my personal performance whilst activity encouraging feedback from others
- To give my full to support to company initiatives Process
- To complete and act upon training (including statutory) in line with company policy and procedures
- To follow all processes assigned to my role ensuring full compliance
- To identify any barriers or challenges which may prevent me from delivering on agreed processes
- To take responsibility for keeping up to date with any changes in my department Profit
- To have an awareness and understanding of operational costs related to the performance of my job role
- To look for ways to protect the profit of the organisation without compromising the guest experience
- Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
- To promote the products and services to our guest at every opportunity
- Spot and act on every opportunity for sales
- To act upon any reasonable instructions from management as pertains to my job responsibilities JOB

SPECIFIC ACCOUNTABILITIES:

- To carry out Reception duties arising outwith the normal working hours of reception staff.
- Personal protective equipment to be worn/used in line with company guidelines.
- To post all income and guest charges not processed during the receptionist's shift.
- To compile full supporting documentation relating to each days business to be passed to the Accounts Department.
- To check all balancing of daily business posting and monies received and processed by reception.
- To ensure conference and meeting rooms are consistently set to the company standard and that all essential work is completed by 7am.
- To ensure conference and meeting rooms are consistently set to the company standard and that all essential work is completed by 7am.
- To carry out hotel night security & car park patrols at the agreed times.
- To ensure that only residents are on the premises once all functions have finished.
- Ensure the public areas of the hotel are always clean and tidy during the shift.
- Report any maintenance defects to Management immediately

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Flexitime

Schedule:

- Flexitime
- Night shift
- Weekend availability

Ability to commute/relocate:

- Windsor: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 31/03/2023
Reference ID: Night Porter

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