Apprentice - Customer Service - Contact Cares

5 months ago

St Helens, United Kingdom St. Helens Council Full time

**Job Description**:
We Are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
Making A Difference as an Apprentice, within Contact Cares
An excellent opportunity has arisen to join our established Contact Cares Team - Front Door based at Nightingale House-Whiston Hospital. The apprenticeship is for a period of 21 months.

Duties and Responsibilities:
Be able to communicate with a variety of people - both face to face and using telephone.
Assist in answering the telephone and taking accurate messages for other staff.
Receive, date stamp, sort and distribute incoming and external mail.

Assist with the accurate upkeep of electronic and manual records,
Accurate data input
Produce standard documents.
Operate office equipment e.g. photocopier, scanner, shredder, computer etc.
Participate in all aspects of training and development.
Interested to Find Out More?
You can review our full job description details, and person specification information here.

Equality & Diversity

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

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