Customer Service Advisor-student Roost Merchant

2 weeks ago

Glasgow, United Kingdom Student Roost Full time

Hours: XXXX

**Salary**: XXXX

Working Pattern: 5 of 7 days, primarily Monday to Friday but can include weekend shift. Between 7am - 7pm (shifts either 7-3, 9-5, or 11-7)

**The City**:Glasgow summarises itself well with its slogan - People Make Glasgow. It was chosen following a consultation which saw ideas submitted from more than 1,500 people from forty-two countries It is hugely fitting that we put our citizens at the forefront centre of what attracts people to the city. Glasgow is famous for being one of the friendliest cities in the world and is also a UNESCO City of Music. What also makes Glasgow so special is its vast cultural hub, vibrant nightlife, and a famously dynamic arts scene. The eclectic architecture throughout the city is an Instagram highlight reel itself, with historic structures interspersed among modern landscapes thanks to a driven effort to preserve its older buildings, and eye-catching Victorian Gothic revival and art nouveau.

**The Site**:Our workplace culture exhibits equity, recognition of success, and freedom of expression; all team members have a platform to state their ideas and are regularly asked for opinions on business issues. We have friendly policies underlined with team values of honesty, trust, and respect. Team communication is vital to our culture, so it is crucial for us all to be able to express ideas, collaborate, draw upon our own resources, and work on feedback to solve any problems. This is what creates our healthy work culture

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_ We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local universities.
- Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prospective residents.

**COLLABORATE**
- Work closely with the wider team: our pe

  • Customer Service Advisor

    4 days ago

    Glasgow, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    3 weeks ago

    Glasgow, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Student Roost Full time

    **Customer Service Advisor required!** Were Student Roost. An owner and operator of purpose-built student accommodation across the UK. Were not quite the new kids on the block, having already created a portfolio of over 19,000 beds and ambition to increase that further in the near future; but were at the very beginning of building our brand, our culture and...

  • Customer Service Advisor

    18 hours ago

    Glasgow, United Kingdom Student Roost Full time

    **Customer Service Advisor required!** We're Student Roost. An owner and operator of purpose-built student accommodation across the UK. Were not quite the new kids on the block, having already created a portfolio of over 19,000 beds and ambition to increase that further in the near future; but were at the very beginning of building our brand, our culture and...

  • Night Owl

    3 weeks ago

    Glasgow, United Kingdom Student Roost Full time

    **Night Owl required!** Were Student Roost. An owner and operator of purpose-built student accommodation across the UK. Were not quite the new kids on the block, having already created a portfolio of over 19,000 beds and ambition to increase that further in the near future; but were at the very beginning of building our brand, our culture and our DNA. That...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Scotland, Ireland & The North Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Claremont House as a Customer Service Advisor working 25 hours per week, Monday to Friday. At Homes for Students, we are dedicated to creating a...

  • Customer Service Advisor

    6 days ago

    Glasgow, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Firhill Court as a Customer Service Advisor working 40 hours per week, Monday - Friday 09:00- 17:30. At Homes for Students, we are dedicated to...

  • Customer Services Advisor

    2 days ago

    Glasgow, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR238799 **Location**:Kaplan Living Glasgow **Working pattern**: Full-Time, 32 hours per week **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service Advisor, you will be primarily...

  • Learning Advisor

    5 days ago

    Glasgow, United Kingdom Student Loans Company Full time

    **Details**: **Reference number**: - 346747**Salary**: - £29,498 - £29,498- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other**Contract type**: - Fixed term**Length of employment**: - 12 months**Business area**: - SLC - Repayments and Customer Compliance**Type of role**: - Other**Working pattern**: -...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Global Wave Innovations Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and timely...

  • Student Finance Officer

    5 days ago

    Glasgow, United Kingdom Student Loans Company Full time

    **Details**: **Reference number**: - 326379**Salary**: - £20,790 - £20,790- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other**Contract type**: - Permanent**Business area**: - SLC - Operations**Type of role**: - Contact Centre**Working pattern**: - Full-time**Number of jobs available**: -...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Red Recruitment Full time

    Do you have a passion for customer service? Want to work with an ethical company that strives to fight climate change? Red is recruiting friendly Zero Carbon Living Advisors to join a market leading energy company in Glasgow, whose aim is to make energy cheaper, greener, and simpler. This is a fantastic opportunity to join a brand-new venture to aid their...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. When joining this company, you will be joining a...

  • Senior Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Senior Customer Service Advisors to join a global digital business services company in Glasgow. This position will require you to investigate, manage and find the resolution of a customer's complaint as well as to ensure it is in line with the Financial Conduct Authority process. This role is full-time and the salary is £25,000...

  • Customer Service Executive

    6 days ago

    Glasgow, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer customer inquiries and...

  • Customer Services Advisor

    5 days ago

    Glasgow, United Kingdom Elderpark Housing Full time

    **Customer Services Advisor**: - **Full-Time, Permanent**: - **Salary: £ 22,197 - £25,101 (pay award pending April 2023)**: - **EVH Grade 4 (Spinal Points PA9 - PA12)**: - **Location: Govan, Glasgow** Are you someone with enthusiasm and belief in delivering excellent customer service? Do you go above and beyond to deliver the best customer experience...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom SRS Partnership Ltd Full time

    SRS Partnership are currently looking for several Part Time Customer Service Helpdesk Advisors in Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Manpower Full time

    Manpower UK are supporting our reputable client located near Cumbernauld for a permanent Customer Service Advisor. This is office based, working within a small friendly team. This opportunity offers variety and consists of Customer service, account management, sales, admin and updating spreadsheets (Excel). Hours are Monday to Friday working 8am to 4.30pm...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Recruitment Helpline Full time

    **Customer Service Advisor Excellent opportunity for a motivated individual to join a well-established company in Hillington, Glasgow. **The Company: **Role and Responsibilities: A vacancy has arisen for a Customer Support professional. You will need to be highly customer focused and this role would be suitable for someone with a background in component...