Customer Care Co-ordinator P/t
3 days ago
**Part time - 18hours - 9.30am - 2pm - 4 days per week (flexible)**
**Customer Care Coordinator**
**Job Purpose**: To provide administration and customer care support for the Sales team.
Key Responsibilities
- Coordinate and produce quotations and tender schedules in close support with the Pharma BDM and allocated Project Manager (PM), to agreed timescales and standards.
- Develop and maintain strong working relationships with all appropriate persons at client and customer organisations to assist in maximising the clients knowledge towards the business and our various offerings of interest and expertise.
- Manage the order process from receipt of order through all activities up to the point of delivery. Problem solving any issues which are encountered during this critical period and developing a strong customer centric approach.
- Update and maintain the Customer Relations Management system to maintain and develop all Pharma related client records to the agreed standards and to assist in the development of further sales
- Develop and support the provision of reports to help the BDM in maximising sales efficiency and growth
- Develop and maintain product awareness to be able to offer initial and prompt support to client related enquiry.
- Support the adoption of any new ERP system and to offer as needed by the business all related specific data.
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