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Customer Service Advisor
3 weeks ago
Customer Service Advisor
Customer Service Advisor
Job Ref
BCHSHH
**Location**:
Scotland - BCHS Carlisle Branch
Function
Customer Service
Salary
Status
Part Time
Type
Fixed Term Contract
Hours
16
More details
Customer Service Advisor FTC 12 months
Location: Carlisle
Working Schedule: Part Time 16 hours 9.00am-1.00pm 4 days per week.
**Salary**: £8320 p/a
Bunzl Cleaning & Hygiene Supplies is the UK’s leading supplier of janitorial, cleaning, and hygiene products. As part of the Bunzl plc, one of the fastest-growing international distribution and outsourcing groups, we’re able to provide our customers with the most cost-effective and competitively priced solutions for their cleaning and hygiene needs, in addition to the very best in customer service.
The Benefits
- 22 days holiday (including bank holidays that fall on a working day), with an option of buying up to 5 days extra per year
- Company sick pay
- Bunzl Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Bunzl Personal Pension Plan
- Personal benefits for Theme park discounts, Cycle to work scheme,Cinema discounts etc.
The Role
Key Responsibilities
- Deal with all customer issues/queries/requests for product and service information
- Support external Field Sales Managers in service expectations for all customers
- Accurately update and input customer details on to the CRM system
- Proactive outbound calls on a weekly basis to generate growth within our customer database
- Utilise reports for repeat orders, complete gap analysis and review customer trends
Your skills
Excellent Customer Service Skills
Proven track record building and maintaining customer relationships
Positive and professional manner
Excellent communication skills, written and verbal
IT skills
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
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