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Customer Service Advisor

5 months ago

Carlisle, United Kingdom John Deere Full time

**Customer Service Advisor - Carlisle**

Founded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems. John Deere Forestry is the world's premier designer and distributor of forestry equipment.

John Deere’s core values of integrity, innovation, quality and commitment are foundational to the way we work and have defined our way of treating others. Throughout our company’s years of change, these values have remained constant to our success.

An exciting opportunity has arisen within our aftersales department for a Customer Service Advisor to support the administrative function of the department.

**Primary Responsibilities & Tasks**:

- Manage daily work order input ensuring accurate allocation of labour resource and parts.
- Proactively manage the open work orders to ensure timely billing of completed jobs to both internal and external customer base
- Process all warranty claims within the John Deere Warranty System in a timely manner providing reports to Service and Company Management as necessary. Maintain associated records
- Manage Service Contract process for UK market and maintain associated records
- General Administrative duties and accurate record keeping within the Service Department
- Updates and maintains databases and systems to ensure accurate and current information is available for use by others.
- Builds and maintains customer relationships
- Assume responsibilities as Health & Safety co-ordinator, ensuring all statutory inspections are completed as per Legal Requirement and company H&S Management System

**You will have**:

- 1-3 years of experience working in customer service is preferred.
- Excellent verbal and written communication skills
- Excellent organisational skills
- Problem solving skills
- High attention to detail
- Full UK driving license - Knowledge of IT systems
- Excellent time keeping
- Flexible

**Closing date: Tuesday 29th August 2023