Case Handler

2 weeks ago


Liverpool, United Kingdom High Street Solicitors Full time

**Main tasks/Accountabilities**

Provide excellent customer service to clients

Handling inbound and outbound calls

Assisting with client queries, providing a resolution to each call received, escalating when necessary

Setting up claims

Completing questionnaires with clients

Checking client identification and proof of address in line with Anti-Money laundering and Know Your Customer regulations

Sending documentation our via our intergrated systems

Liaising with third parties

Be multiskilled and able to set up claims in all areas of law practiced by the firm

Meet targets set in terms of call time, pause time and conversions

Participate in training programs as required as well as seeking opportunities to develop own skills

Work towards goals and objectives set in 1-21 meetings

Ensures all client data is handled within the scope of Data Protection legislation

Adhere to all company policies and procedures

**Salary**: From £18,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: Case Handler - Front End Job



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