Multi Track File Handler

2 weeks ago


Liverpool, United Kingdom Keoghs Full time

The Multi-Track File Handler will deal with delegated and non-delegated predominantly Multi-Track EL/PL claims. This diverse role offers an excellent opportunity to work within Keoghs’ thriving Corporate Sector Risks Practice with a variety of high profile retail and insurance clients.

**Key Accountabilities**
- Building relationships with Keoghs clients - liaising with Retailers and, where appropriate Insurers
- Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £100k
- Assessing and advising on liability and quantum
- Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
- Make full use of the firm’s Case Management System in progressing files from receipt to closure
- Draft pleadings to include Defences and witness evidence
- Attend court in person or by telephone, attend trials, settlement conferences etc as required
- Achieve targets in terms of chargeable hours, WIP and the collection of client MI
- Working with the wider team to ensure a seamless delivery of services to Keoghs clients
- To ensure compliance with the SRA standards & regulations
- Adhere to the Keoghs Values

**Experience, Skills and Qualifications**
- EL/PL multi track file handling experience
- Positive, confident and enthusiastic
- Excellent listening, verbal and written communication skills
- Ability to negotiate via telephone
- Ability to prepare succinct and concise reports
- Excellent inter-personal and client care skills
- Excellent marketing skills
- Excellent IT skills
- High level of analytical skills
- Ability to prioritise work, keep to deadlines and work under pressure
- Ability to win the trust and confidence of others
- Ability to make decisions
- Ability to anticipate problems and identify solutions
- Ability to maintain concentration and pay attention to detail
- Driven to achieve
- Good advocacy skills
- Prior knowledge, skills and experience
- Good IT skills

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
- We listen, are down to earth and supportive
- We work together towards a common goal
- We’re friendly with a can do attitude
- We care about our clients
- We evolve

**Contract Type**
- Permanent

**Area**
- Corporate Risk and Advocacy

**Sub Area**
- Retail

**Office**
- Keoghs Liverpool St. Pauls Square

**Closing Date**
- 24 Jan 2023


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