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Desktop Services Student

3 months ago

Lisburn, United Kingdom Decora Full time

This is an exciting year long placement opportunity for IT students to join a first line helpdesk team who are responsible for providing support to manufacturing and office employees to include the maintenance of 400+ PCs.

Mentored by the Desktop Services Team Lead
Gain exposure to 1st and 2nd line helpdesk support activities
Competitive salary
A range of Company benefits
Main duties and responsibilities
Contribute to an environment that encourages positive communication and a sense of community to drive teamwork and collaboration across all teams.
Perform 1st and 2nd line support, escalating to 3rd line as required.
Recording and resolving all incidents to the customers’ satisfaction, using approved methods, tools, and procedures and in accordance with published KPIs and internal SLAs.
Identification of common and recurring Service Desk issues and implementation of solutions.
Input into a robust technical knowledge database that includes escalation paths, guides to temporary fixes, solutions, and workarounds for known errors or problems and system procedures.
Creation of user self-service training guides and internal documentation.
Establish, maintain, improve, and maximise working relationships with key external partners/suppliers and internal resolver groups that provide support services. Work collaboratively with these parties on joint programmes to deliver services fit-for-purpose and that add added-value to the business.
Administration of user accounts and security within an Active Direction/Azure/M365 environment and within all business systems.
Undertake project work as agreed with the Desktop Services Team Lead.
Occasional travel to remote company sites.
Any other reasonable duties which may be required by management from time to time.

A year long placement opportunity with Decora can represent the foundation of a career with the Company. Across the business we have a number of placement students who have returned to permanent roles on completion of their degree. Gareth Johnston, Human Resources Officer, explains his experience:
“I joined Decora in 2017 as a HR Placement Student gaining valuable experience in various areas of HR through a tailored development plan which benefited me greatly during my final year studies. Having returned to the business as a HR Graduate and since progressed to HR Officer, the Company continues to support my development through training and further exposure to all areas of HR. “

Essential requirements

Applicants should be full time students registered with a NI University, working towards an IT related Degree (non-software development). This role is best suited to students of Business Information Technology or Computing Information Technology

**Please outline your**:
Experience of installing, configuring, and troubleshooting user hardware and software issues
Excellent analytical and problem-solving skills
Ability to work on own initiative and manage own time effectively
Strong planning and organisational skills

Applicants must hold a full clean driving license with access to their own vehicle.

Please note, short listing may be based on Year 1 and Year 2 Module Exams/ Results.

Desirable requirements
What we offer
Enhanced annual leave
Attendance rewards
- quarterly £50
Paid medical appointment allowance
Health Shield benefit upon 6 months service
Discount on company products
- up to 50%
Vitality leisure corporate discount
Employee referral scheme
Employee recognition schemes
On-site parking

**Closing date**: Thursday, 29th February 2024.
- Applicants should be able to provide proof that they have a right to work in the UK.

Location
Lisburn, Co Antrim
Department
IT
Employment Type
1 year placement opportunity
Minimum Experience
Full time student registered with a NI University, working towards an IT related Degree