Remote Support Engineer
2 weeks ago
Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare. They are currently looking for an enthusiastic and motivated RemoteService Engineer to join their team providing first line technical support.
Working remotely, you will be the first point of contact for any instrument repairs, resolving issues via telephone and video call. For any escalated issues you will work closely with the Field Service team helping to organise site visits and bringing themup to speed on the instrument issues - on occasion, you may be required to travel on-site with the Field Service teams.
To be considered for this position you will have/be:
- A HNC or equivalent in Electronic Engineering and/or a BSc in a scientific field
- Experience troubleshooting & maintaining complex scientific instrumentation
- Knowledge of ICP & AAS instruments would be beneficial
- A minimum of 3 years’ experience in a scientific or field service environment
- Comfortable with occasional travel
Within this role you will be rewarded with an excellent salary, quarterly bonus and additional benefits.
Applications for this position are invited from both experienced Engineers looking for a new challenge and experienced users looking to move into an instrument focussed role.
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Keywords: Chromatography, Inorganic, AAS, ICP, MS, single quad, triple quad, Waters, Thermo, Agilent, service engineer, FSE, remote support instrument technician, repair, maintenance, South east, London, Hertfordshire, Buckinghamshire, Surrey, Berkshire,VRS8105PC
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