Member Service Advisor

3 months ago

StainesuponThames, United Kingdom Bupa Full time

**Dental Services Advisor**

**S **taines, **TW18 3DZ **with Hybrid working**

Salary is £24.5K

£500 gross bonus on successful completion of probationary period.

Bupa is the UK’s biggest health insurance provider. We are a family of thousands. Brave, committed and compassionate people, all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

**Why Bupa?**

Whether you’ve found your feet or are discovering a new path, welcome to a place that celebrates you. This isn’t where you've been, this is where you're going.

Our people are our biggest asset. So, we provide a package of benefits that supports them in finding a work-life balance to ensure their mental and physical wellbeing.

As a Customer Service Advisor, you’ll enjoy an attractive range of benefits, including:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-2-1 sessions
- Various other benefits and online discounts
- Free local parking and access to a season ticket loan for public transport
- Hybrid working, giving you the freedom to maintain a great work-life balance

You will also have the opportunity to enrol onto our Customer Service Apprenticeship scheme. Which is a great way to gain industry-recognised qualifications, whether you’re taking the first steps in a new role, or you're ready to make your next move and need a further, advanced qualification. You could even gain a Master's degree.

**What you’ll do**
- Support Bupa Dental & Cash Plan customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience
- Proactively investigate and provide solutions to customer queries at first point of contact wherever possible.
- To ensure appropriate records of customer interactions are created and maintained on Bupa systems to remain compliant with data protection and regulatory requirements
- Continually look for ways to improve the service you provide to customers in every interaction
- To fully investigate and resolve, where possible, all queries and complaints from customers. If resolution is not possible, the member service adviser is responsible for Exploring all possible options and following the appropriate escalation process within the complaints process timescales
- To utilise current Bupa systems and software proficiently as required by the role.
- To support colleagues in sharing information and knowledge.
- To manage all customer contacts including claims in line with regulatory requirements.

**What you’ll bring**
- Previous experience of working in a customer services environment and demonstrates strong customer focus skills. Previous Contact Centre experience is desirable
- Must have ability to deal calmly and professionally with highly emotional, often vulnerable, anxious and worried customers within a pressurised environment.
- Must be resilient and able to keep difficult conversations and challenges in perspective
- Ability to handle telephone calls with knowledge, confidence, maturity and tact at all times.
- Ability to think analytically to determine the eligibility of benefit whilst managing own performance in line with Key Performance Metrics and Good Customer Outcomes
- Flexibility to adapt your way of working within a changing and challenging environment.
- Time management skills and the ability to work quickly and accurately.
- Ability to work on own initiative and make decisions within the protocols set down with minimum supervision.
- Good problem-solving skills with the ability to present solutions to problems.
- Ability to remain positive and calm and projects a “can do” attitude within the team/department.
- Must be able to consistently display the Bupa Values through your conduct and behaviour.
- Ability to tailor your approach to each customer through effective conversation and listening skills, balancing great customer service delivery with efficient performance.
- PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills across a variety of systems at the same time

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process, to a

  • Service Advisor

    3 months ago

    Staines-upon-Thames, United Kingdom AUTO SERVICE REPAIRS Full time

    An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with customers over the telephone looking to have repairs carried out on their vehicle. **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the automotive industry?** **Do you also have strong...

  • Customer Service Advisor

    3 months ago

    Staines-upon-Thames, United Kingdom Hooray Recruitment Full time

    **Customer Service Advisor** **Do you pride yourself on your ability to build genuine rapport with your clients? Are you looking for a recession proof industry? Do you want to be a part of a reputable organisation that is keen to interact with their local and national community?** **If this sounds of interest to you, then please reach out.** Our client is...

  • Service Advisor

    2 days ago

    Staines-upon-Thames, Surrey, United Kingdom Pybus Recruitment Full time

    {"Job Title": "Service Advisor", "Job Description": "Job SummaryWe are seeking an experienced Service Advisor to join our team at Pybus Recruitment. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a high standard of quality workmanship.Key ResponsibilitiesDrive the standard in customer care with a...

  • Service Advisor

    2 days ago

    Staines-upon-Thames, Surrey, United Kingdom Pybus Recruitment Full time

    {"Job Title": "Service Advisor", "Job Description": "Job SummaryWe are seeking an experienced Service Advisor to join our team at Pybus Recruitment. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a high standard of quality workmanship.Key ResponsibilitiesDrive the standard in customer care with a...

  • Automotive Service Advisor

    3 months ago

    Staines-upon-Thames, United Kingdom Pybus Recruitment Full time

    Job Title: Service Advisor (Car Dealership)Location: StainesSalary: Competitive Salary + BenefitsFull Time and PermanentElevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Aberdeen is on the lookout for a dynamic Service Advisor...

  • Service Advisor

    4 months ago

    Staines-upon-Thames, United Kingdom TrustFord Full time

    Department: - Aftersales, Service Advisor**Location**: - StainesSalary Range: - Hourly rate from £12.35 + bonus, 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Permanent **"I didn't have to know how engines worked - knowing how people worked was enough.”** Join us at the world's largest dedicated Ford dealer and...

  • Service Advisor

    4 months ago

    Staines-upon-Thames, United Kingdom TrustFord Full time

    Department: - Aftersales, Service Advisor**Location**: - StainesSalary Range: - Hourly rate from £12.91 plus bonus 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Permanent **We enjoy working together and can always rely on each other’s support.** We like the people we work with and respect how good they are at their...

  • Service Advisor

    2 months ago

    Staines-upon-Thames, United Kingdom Pybus Recruitment Full time

    **Job: Service Advisor** **Locations: Staines** **Salary: From £25,790 to £29,000 plus Bonus, OTE £35,000 + Benefits** **Hours 42.5** **Full Time Permanent** We are looking for a Service Advisor who can work to deadlines and handle sensitive and confidential information. You will have excellent communication skills and experience in a...

  • Automotive Service Advisor

    1 day ago

    Staines-upon-Thames, Surrey, United Kingdom Pybus Recruitment Full time

    {"Job Title": "Service Advisor", "Location": "Staines", "Salary": "Competitive Salary + Benefits", "Job Type": "Full Time and Permanent", "Job Description": "Elevate your career in the automotive industry with a role that offers a competitive basic salary and attractive bonus structure. A reputable car dealership is seeking a dynamic Service Advisor to join...

  • Automotive Service Advisor

    2 days ago

    Staines-upon-Thames, Surrey, United Kingdom Pybus Recruitment Full time

    {"Job Title": "Service Advisor", "Location": "Staines", "Salary": "Competitive Salary + Benefits", "Job Type": "Full Time and Permanent", "Job Description": "Elevate your career in the automotive industry with a role that offers a competitive basic salary and attractive bonus structure. A reputable car dealership is seeking a dynamic Service Advisor to join...

  • Customer Service Advisor

    3 months ago

    Staines-upon-Thames, United Kingdom Reed Full time

    Customer Service Advisor Annual Salary: £28,000 plus up to 5% annual bonusLocation: StainesJob Type: Full-time I am recruiting for a Customer Service Representative with a passion for delivering exceptional customer service. This role is ideal for someone with experience in customer service environments such as retail, hospitality, or contact centres. The...

  • Customer Service Advisor

    4 months ago

    Staines-upon-Thames, United Kingdom Everyone Active Full time

    Customer Service Advisor **Job Types**: Part-time, Zero hours contract **Salary**: From £10.42 per hour **Benefits**: - Cycle to work scheme - Employee discount - Flexitime - Gym membership - On-site gym - On-site parking - Sick pay Schedule: - Flexitime - Monday to Friday - Weekend availability Ability to commute/relocate: - Staines-upon-Thames,...

  • Service Advisor

    3 months ago

    Staines-upon-Thames, United Kingdom Pybus Recruitment Full time

    **Job Title: Service Advisor (Car Dealership)** **Location: Staines, TW18 4JQ** **Salary: £27,000-£30,000 (depending on experience) + bonus - OTE 32-35K** **Department: Aftersales** **Full Time and Permanent - Monday to Friday with 1 in 4 Saturdays** Our client is an industry-leading and award-winning employer who are actively looking to recruit a...

  • Customer Service Advisor

    3 months ago

    Staines-upon-Thames, United Kingdom Mulberry Recruitment Full time

    **Customer Service Advisor (12 Month Contract)** **Location: Staines** **Salary: £25,000** A global courier company based near London Heathrow Airport are currently looking for an individual with Air Express Courier industry knowledge & Customer Services experience within the UK and global logistics' industry. **Person Specification**: Customer Services...

  • Automotive Service Advisor

    3 months ago

    Staines-upon-Thames, United Kingdom Pybus Recruitment Full time

    **Position: Automotive Service Advisor** **Location: Staines** **Salary: Starting from £25,790 to £29,000, plus Bonus; OTE £35,000 + Benefits** **Hours: 42.5 hours per week** **Employment Type: Full-time, Permanent** We are seeking an Automotive Service Advisor who possesses the ability to meet deadlines and handle confidential information with care....

  • Service Advisor

    5 days ago

    Staines-upon-Thames, Surrey, United Kingdom Pybus Recruitment Full time

    Job Title: Service Advisor - Car DealershipLocation: Staines, TW18 4JQSalary: £28,000-£32,000 (depending on experience) + bonus – OTE 34-38KDepartment: AftersalesJob Type: Full Time and Permanent – 42 Hours a week - Monday to Friday with 1 in 4 Saturday MorningsAbout the Role:We are seeking an experienced Service Advisor to join our team at Pybus...

  • Service Advisor

    4 days ago

    Staines-upon-Thames, Surrey, United Kingdom Pybus Recruitment Full time

    Job Title: Service Advisor - Car DealershipLocation: Staines, TW18 4JQSalary: £28,000-£32,000 (depending on experience) + bonus – OTE 34-38KDepartment: AftersalesJob Type: Full Time and Permanent – 42 Hours a week - Monday to Friday with 1 in 4 Saturday MorningsAbout the Role:We are seeking an experienced Service Advisor to join our team at Pybus...

  • Sales Advisor

    2 weeks ago

    Staines-upon-Thames, United Kingdom Pets Corner UK Full time

    Pets Corner is an award-winning family run business, looking for customer focused, friendly sales advisors who have a genuine enthusiasm for people and pets to join our Staines  store. We are the ‘ Home of Natural Pet Food’ and the worlds only carbon neutral pet store! We are dedicated to providing the best customer service and nutrition advice in...

  • Customer Service Advisor

    4 months ago

    Staines-upon-Thames, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Corporate Governance Advisor

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom Accent Catering Services Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Legal Advisor to join our team at Accent Catering Services Ltd. As a key member of our Head Office functions, you will provide critical legal support and advice to our directors and other teams.Key ResponsibilitiesProvide expert legal guidance on a range of matters, including contract law,...