Automotive Service Advisor

2 weeks ago


StainesuponThames, United Kingdom Pybus Recruitment Full time
Job Title: Service Advisor (Car Dealership)Location: StainesSalary: Competitive Salary + BenefitsFull Time and Permanent

Elevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Aberdeen is on the lookout for a dynamic Service Advisor to join their high-performing team.

The role offers a chance to work within a supportive environment that values the contribution of each team member. The successful candidate will be rewarded with a comprehensive benefits package, including extensive training programs designed to enhance professional development.

Job Purpose:As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.

Job Duties:
  • To greet all customers cheerfully and attend to their requirements promptly.
  • To obtain and record full customer/vehicle details and accurate description of work to be carried out.
  • To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
  • To inform customers of any delay in completion (Complying with the Company Pledge)
  • To maintain the Workshop loading system.
  • To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
  • To prepare both cash and account invoices.
  • To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
  • To deal with customer queries and complaints.
  • In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
  • To ensure that information required for Warranty items is recorded on the Job Card.
  • To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
  • To file Job Cards and other documentation.
  • Help achieve sales targets as set out by the Aftersales Service Manager
About You:
  • Strong Customer Service / Administrative experience
  • Flexible approach and a positive attitude
  • Motor Trade experience is desirable but not essential
  • Excellent communication skills
  • Experience in a selling/customer service environment.
  • Full driving licence
  • Evidence of ‘Right to Work' in the UK
Company Benefits:
  • Performance-related bonuses that enhance earning potential
  • A supportive team that fosters professional growth and development
  • Access to state-of-the-art equipment and facilities
  • Continuous training to keep abreast of the latest industry advancements
  • Generous holiday allowance and a comprehensive benefits package

To apply for this role please submit your full and up-to-date CV to Jobs at Pybus Recruitment



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