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Customer Engagement Executive

4 months ago

Bellshill, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

We are now recruiting for a Customer Engagement Executive.

The purpose of this department / team is to ensure customers are kept up to date with Focus Group's product portfolio and upselling new features and additional services, tailored to each client. The team are responsible for maintaining relationships withcustomers and are their day-to-day contact for adding services to their account.

Main duties of this role are:

- Maintain and adapt product knowledge
- Cross sell different products to the existing customer base
- Understand the sales process from start to finish
- Sell upgrades to existing customers
- Create opportunities through lead generation for surrounding teams covering all product offerings

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.