Analytic Customer Service
6 months ago
**Job Title: Analytic, Customer Service**
**Trust Location**:Manchester University NHS Foundation Trust
Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Manchester University NHS Foundation Trust is the place for you.
**About the Trust**
Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 28,000 staff. It was formed on 1st October 2017 and since then has been responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialized regional and national services.
**What you will be responsible for**:
- Provide effective and efficient, technical and analytical support to the E-Commerce Compliance Manager & E-Commerce Manager. The post holder will be responsible for the creation
- Manage portfolio of electronic supplier catalogue and contract agreements. Instrumental to the role is the ability to identify, extract and manipulate data as identified by the E-Commerce Team
- Leader. Using information/data obtained from the Trusts Purchase Order and Financial System, and the NHS Price Benchmarking tools.
- The post holder will need the ability to negotiate and converse with all levels of internal and connected stakeholders.
- Project work will be a regular feature of the role
- linking in with colleagues from both P2P and Purchasing to undertake associated work.
- The post holder will be responsible for the management on a daily basis of their personal work load, reporting any potential problems, to the E-Commerce Compliance Manager
**You will learn the following whilst working at the trust**:
- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.
**You’ll have the following skills/experience**:
- Excellent organisational skills
- Excellent customer service
- Excellent communication skills
- Excellent telephone manner
- Microsoft Office package knowledge e.g., Outlook, Word, Excel
**This role may require you to show evidence of vocational level 3 qualification or at least 2 years administration experience**.
**As a member of NHS Professionals, you have fantastic benefits**:
- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:
- call us anytime
- **Multi locational**:
- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:
- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:
- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:
- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:
- your work life balance is important to us
- **Stakeholder pension scheme available**:
- a flexible future for you and yours
**Who are NHS Professionals?**
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
**Disclaimer**
NHS Professionals manage your data, please see our Privacy Notice on our website.
**Job Types**: Full-time, Temporary contract
**Salary**: £12.86 per hour
Schedule:
- Monday to Friday
Work Location: In person
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