Sales Administrator

3 weeks ago

Ipswich, United Kingdom Siderise Insulation Full time

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 40 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

**Purpose of this position**
- Provide first class sales support for new and existing client base (Internal Construction / Acoustic Products)
- Answering customer queries and creating quotes
- Provide internal support and interface for the external sales people
- Maintain and update sales and customer records.
- Meet exceptional standards within the team to optimise sales opportunities and convert to orders.
- Creation of costings, routings, and bills of materials
- Liaise with the logistics and suppliers to ensure timely deliveries.
- Understand Siderise materials & products

**Key responsibilities**

**Sales Administration Support**
- Focus on Construction & Interiors customer enquiries: product info /raising and following up of quotes / order queries / status / pricing / material requirement / lead-times / proof of deliveries (POD)
- Supporting other sectors as required with customer enquires, quotes and sales order processing
- Complete costings and code creation on company software for cut parts / kits / composite materials, etc
- Liaising with other departments as necessary: production / technical / transport / finance
- Follow set process of work
- Respond and record within set timeframes / deadlines
- Building customer relationships
- Processing orders with a ‘right first time’ mentality.
- Liaising internally with other departments to see queries through, ‘start to finish’ for customers.
- Checking of technical information and pricing according to data sheets and costing models.
- Maintain records and archiving (paper and electronically) to the highest standard, whilst processing in line with regulatory and company standards. Using the companies CRM (Customer Relationship Management) software to raise and manage project/opportunities and quotes
- Deal with queries whilst working in a fast-paced environment and working towards departmental KPI’s.
- To always be an ambassador for the company, internally and externally.
- Comply with company policies, Health & Safety Policy, and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and ‘near misses’ in accordance with defined safety procedures.

**Office Cover**
- Sales order processing
- Raising of supplier Purchase Orders and customer delivery notes for direct deliveries inclusive of export as necessary
- Filing & annual archiving of sales orders
- In addition to these functions employees should carry out such other duties as may be reasonably required._

**Capabilities**

**Qualifications**
- Ideally A Level standard / College, Diploma, Higher National Certificate

**Job Function Technical Knowledge and Skills**
- CRM systems and associated processes and documentation
- Good knowledge of Microsoft packages, especially, Outlook, Excel and Word
- Very good communication skills, written and spoken.
- Product type knowledge
- Customer-focused.
- Process driven.
- High commercial awareness.
- Excellent time management skills
- Ability to work to deadlines and remain calm under pressure.
- Demonstrates ability and willingness to learn new skills.

**Personal Attributes**

1. A highly motivated, positive and driven individual with a proven track record in customer service and managing / prioritising workload.

2. Structured, professional, and dynamic, able to multi-task and take on new initiatives.

3. Trustworthy, confident, and approachable demeanor, with excellent communication skills

4. Able to learn quickly and work under challenging lead times.

5. Good team player, striving for betterment able to build and maintain work relationships.

6. Decisive and capable of decision making when required.

7. Knowledge and experience in working with Acoustic and Fire products an advantage.

8. Experience in a customer facing role.

9. Demonstrate a logical approach to problem solving

10. High attention to detail.

11. Proactive approach to change and be innovative in sharing new ideas.

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer Service: 1 year (required)

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