Experience Ambassador

2 weeks ago

London, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

Experience Ambassador

Key Interfaces

The Client, the Client Premium team at JLL, occupier customers, third party stakeholders such as local retailers and other management organisations such as Canary Wharf Management.

Core Function

JLL Work Dynamics are delivering a Premium workplace solution to our client London HQ portfolio. You will be responsible for ensuring collaboration and a sense of community within the workplace to support an enhanced experiential offer for the Client (“the employee”) to shape a Premium service culture.

You are expected to provide quality customer experience to employees, have strong leadership and ownership skills, be approachable and easy to communicate with, have a clear understanding of the wider business strategy and build relationships quickly. These skills and your approach should aim to foster collaboration and boost productivity.

You will be required to work closely with other stakeholders, such as other service partners appointed by the Client across the portfolio, local retailers, retailer associations, local authority and other delivery teams (e.g. events) in order to deliver solutions to employees within your role.

ResponsibilitiesWorking closely with the JLL teams (Work Dynamics & Bewonder*), to deliver the various strategies designed to implement a Premium customer experience.
Be able to work collaboratively and build relationships with key stakeholders across the workplace teams
Engage effectively with existing employees, new starters and visitors to the building
Support in designing and delivering on-going strategies for Premium customer experience and market leading employee experience.
Encourage colleague engagement and a collaborative environment between teams
Provide a welcoming experience for all employees and colleagues, having a vested interest in developing relationships to understand the needs and pressure points across teams
Develop skills in utilising specific CX practices you will support in the collation of feedback from stakeholders to identify experiential needs and measure customer and employee satisfaction.
Deliver enhanced customer and employee experiences, supporting events and working with the communications team to promote activities to encourage occupancy and attendance
Be able to monitor and prepare analysis as required to support line manager in providing best in class client reporting - includes adhoc feedback, general observations, activity results, behaviours, view on occupancy
Support the Facilities Management team in responding to internal workplace issues and be the ‘go-to’ person for all workplace matters using whatever technology is available to support service delivery (Prism)
Work to the strategy framework provided to help in improving customer and employee health and wellbeing.
Deliver a vibrant and engaging event and activity programme to customers and employees.
Consistently exhibit Client values in all interactions with associates and customers.

Skills, Knowledge & Experience
An experienced customer experience professional who is passionate about building relationships and establishing a culture of continual improvement.
Track record in improving customer satisfaction and/or other relevant metrics.
Experience in delivering Premium services.
Has worked in a customer facing role for a minimum of 2 years - reception, hairdresser, retail, etc (not limited to)
Practical experience in delivering workplace-based community events and activations - must be organised and able to multi-task
An innovative approach to customer and employee experience.
A passion for excellence in the delivery of customer and employee experience and high attention to detail.
Detail oriented with the ability to solve problems.
Curious, agile, team player and resilient.
Strong communication, interpersonal and presentation skills.
Confident style of communication - strong written and oral communication skills
Tech savvy - able to use different digital devices
Self-motivated, able to use their own initiatives, with a desire to deliver high standards and to promote this quality in others.
Ability to utilise all available resources to deliver the service and resolve problems with the wider teams.
Adaptable to different personalities and able to work with a dynamic customer base.
Ability to build relationships with different teams across the business quickly to support the smooth running of operations.

Key Measures of Success
Level of Customer Satisfaction
Level of Employee Satisfaction
Increase in occupancy across both buildings
Attendance to all workplace initiatives

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and

  • Customer Experience Ambassador

    1 week ago

    London, United Kingdom Bidvest Noonan Full time

    _Our Customer Experience Ambassadors are the welcoming face of the estate and are responsible for delivering exceptional customer service and exceeding expectations._ - The role of a Customer Experience Ambassador is to provide an intuitive and personalised service to all visiting guests._ - The Customer Experience Ambassador will work as part of a team to...

  • Customer Experience Ambassador

    5 days ago

    London, United Kingdom Bidvest Noonan Full time

    _Our Customer Experience Ambassadors are the welcoming face of the estate and are responsible for delivering exceptional customer service and exceeding expectations._ - The role of a Customer Experience Ambassador is to provide an intuitive and personalised service to all visiting guests._ - The Customer Experience Ambassador will work as part of a team to...

  • Customer Experience Ambassador

    2 days ago

    London, United Kingdom Bidvest Noonan Full time

    _Our Customer Experience Ambassadors are the welcoming face of the estate and are responsible for delivering exceptional customer service and exceeding expectations._ - The role of a Customer Experience Ambassador is to provide an intuitive and personalised service to all visiting guests._ - The Customer Experience Ambassador will work as part of a team to...

  • Guest Experience Ambassador

    2 weeks ago

    London, United Kingdom Front of House Operations Full time

    **_Become a Londoner_** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...

  • Guest Experience Ambassador Egls

    5 days ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Customer Experience Supervisor

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Ambassador Theatre Group (ATG) Full time

    Customer Experience Supervisor - LondonCustomer Experience SupervisorOpened in 1881, the Savoy Theatre in London was designed by C.I. Phipps and decorated by Collinson & Locke. The Savoy became famous as the first public building in the world to be lit by incandescent electric lights. In October 2005, the Ambassador Theatre Group and Tulbart LLC bought the...

  • Experience Ambassador

    2 weeks ago

    London, United Kingdom 360 TALENT LONDON Full time

    LUXURY RETAIL AMBASSADOR(TEMP)-CENTRAL LONDON HIGH END FASHION HOUSE - FLAGSHIP & DEPARTMENT STORE LOCATIONS Leading Europeanfashion houses inthe premium & luxury retail industry Great way to develop your CV and experience within high end retail Opportunities to be made permanent full-time or part time Build relationships with luxury brands...

  • Customer Experience Supervisor

    2 days ago

    London, United Kingdom Ambassador Theatre Group Full time

    **Customer Experience Supervisor - Duke of York's Theatre, London** The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing...

  • Customer Experience Supervisor

    5 days ago

    London, United Kingdom Ambassador Theatre Group Full time

    **Customer Experience Supervisor - Duke of York's Theatre, London** The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing...

  • Vip Experience Ambassador- Westminster

    7 days ago

    London, United Kingdom Step Ahead Full time

    This a Westminster Works job, which means that it is with an employer that has been vetted and certified as being amongst the best employer in London. Read on to discover the benefits of working with a Westminster Works employer **Job Title**:VIP Experience Ambassador** **Location**: Portman Square **Contract**: FT **Salary**:£** **24.960** **Job...

  • Brand Ambassador

    3 days ago

    London, United Kingdom WestFace Promotions LTD Full time

    **Unlock Your Potential as a Brand Ambassador in the Heart of London!** No experience? No problem! We provide top-notch training to fuel your success. Take control of your income, work on your terms, and embark on a life-changing journey! **Responsibilities**: - Spread the word about our clients' work - Build and maintain positive relationships with...

  • Brand Ambassador

    1 day ago

    London, United Kingdom Aspect Promotions LIMITED Full time

    Unlock Your Potential as a Brand Ambassador in Central London! No experience required! We offer extensive coaching to enhance your success. Take charge of your earnings, enjoy flexible work, and embark on an exciting journey! **Responsibilities**: - ⁠ ⁠Spread awareness about our clients' offerings through residential campaigns - ⁠ ⁠Cultivate and...

  • Building Ambassador

    2 weeks ago

    London, United Kingdom TIFFANY & CO Full time

    Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect...

  • Brand Ambassador

    2 hours ago

    London, United Kingdom Edrington Full time

    **Requisition Id**:1458**Location**:London, GB, W1F 0UHAbout Edrington UK Edrington UK is the UK’s number one whisky supplier. As part of the global Edrington group it is responsible for the sales, marketing and distribution of global brands such as The Macallan, Highland Park and The Famous Grouse in the UK marketplace. As a distribution partner of Beam...

  • Student Ambassadors

    5 days ago

    London, United Kingdom London South Bank University Full time

    Proud of being an LSBU student? The Student Ambassador scheme is for you! The programme provides flexible employment that you can do around your studies. From helping at events such as Open Days, or running social media campaigns, through to administration tasks, as an LSBU Student Ambassador no two days are the same! **About you** You will: - Have great...

  • Brand Ambassador

    7 days ago

    London, United Kingdom Chesamel Full time

    **Job Title: Brand Ambassador (Zero Hour Contract)** **Who We Are** Chesamel delivers workforce solutions to enable business transformation. Some of the world's biggest tech companies choose Chesamel to help solve their marketing and workforce challenges. Join us today to be part of those solutions. We deliver marketing transformation to our clients...

  • Brand Ambassador

    2 hours ago

    London, United Kingdom Relay Group Ltd Full time

    Are you an outgoing and passionate individual with a knack for sales and representing brands? We're on the lookout for a dynamic Brand Ambassador to be the face of our brand, engage customers, and drive sales. **Responsibilities**: - Represent the brand in a positive and professional manner - Engage with potential customers face to face to promote brand...

  • Brand Ambassador

    2 weeks ago

    London, United Kingdom Acosta Sales & Marketing Full time

    Intel Sales Assist Brand Ambassador Intel Sales Assist Brand Ambassador Connecting and networking with people is your style! If so, Mosaic is offering opportunities for initiative-taking, action-oriented collaborators with a passion for creating exciting and memorable brand experiences that consumers will love! We are the absolute best place to build...

  • Student Brand Ambassador

    2 weeks ago

    London, United Kingdom Brand Momentum Full time

    Brand Momentum is looking for student Influencer/Brand Ambassadors, in London for our client HERO. We’re here to help put the power back in your hands. We create gentle, effective solutions that help your skin fight back; The Hero of this story is you, and we’re here to help you reveal it – one solution at a time. As a student Influencer/Brand...

  • Sales Ambassador

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom IRD Consultancy Full time

    Position: Fine Watches - Senior Sales Ambassador Job Type: Permanent, Full-time The Senior Sales Ambassador provides exceptional experiences for all visitors to the boutique to build long-term relationships and achieve sales targets. Working together with colleagues, the Boutique Manager and the management team, the Senior Sales Ambassador helps ensure...