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Volunteer Leader Co-ordinator

4 months ago

Penrith, United Kingdom HF Holidays Full time

**Ref: HF 23169**

**Location**: Penrith, Cumbria. Hybrid working available with a minimum of two days per week in the office.

**Contract**:Fixed Term - 12 months Maternity Cover - 37.5 hours per week

**Salary**:£24,000 - £26,000 per year

**Reporting** **to**: Tour Leader Operations Manager

**Job Brief**:
Our volunteer leaders are an essential part of our guests’ holidays, leading them on full day walks as well as hosting them and facilitating sociability from the start to the finish of the week.

Experience of working with volunteers would be advantageous. More importantly we’re after someone with a positive attitude, good organisation, and great people skills.

**Key Duties & Responsibilities**:

- Appointing a balanced team of volunteer leaders and special interest leaders to each holiday and ensuring that all vacancies are filled.
- Engaging and providing support to our leaders
- Recognising and thanking our leaders; and motivating them to succeed.
- Proactively handling issues of poor performance and other sensitive matters.

**Essential requirements**:

- Excellent people skills in managing our leaders.
- A strong work ethic and good eye for detail.
- Ability to work with others as part of a team.
- Ability to form strong trusting relationships with leaders.
- A ‘can do’ attitude and flexible approach.
- Ability to work to tight deadlines, prioritising and responding quickly to issues as they arise.
- Strong written and verbal communication skills.
- Occasional weekend and evening work would be required to meet our leaders

**Desirable requirements**:

- Previous experience of working with volunteers.

**Benefits Include**:

- Competitive salary.
- Health benefits package.
- Pension contributions.
- Annual One-week free visit at any of our Country houses for you and your family.
- 28 days holiday (inclusive of Bank Holidays, rising to 33 days after two years).
- Unique opportunity to explore the great outdoors via our Country Houses.
- Exclusive HF discounts on our holidays.
- Paid time each year to volunteer for a charity of your choice.
- Exclusive discounts on our UK holidays for your friends and family.

**About the company**:
An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913. We offer over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world.

We are run as a co-operative with a strong focus on community and a shared love of the great outdoors. Friendship, fun, fresh air, and the feelgood factor is always at the heart of what we do.

Our 500-strong team are based at our two offices in Cumbria and Hertfordshire and across our 16 country houses located a skip away from some of the UK’s best-loved national parks and Areas of Outstanding Natural Beauty.

**Interested**:
**Location**
Penrith
Penrith

**Field**
Product
Product

**Time**
Fixed Term Contract

**Date**
24 November 2023

**Start Date**
07 November 2023

**Company name**
HF Holidays

**Description**

Here at HF Holidays, we have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Leisure Activities holidays and every year over 60,000 guests choose to travel with us to over 70 destinations all over the world.

We currently employ a team of over 500, who work in our two main offices in Elstree and Penrith and across our 17 country houses around the UK, all in National Parks or Areas of Outstanding Natural Beauty.