Product Operations Executive
2 weeks ago
**Ref: HF 23122**
**Location**:Penrith, Cumbria (with hybrid working for part of the week)
**Contract**:Permanent - 37.5 hours per week
**Salary**: £23,000 - £26,000 per year (Based on experience)
**Job Brief**:
Our Product Operations Executive will provide administrative and operational support for our Walking and Special Interest holiday products in the UK and abroad. The role will include product development of existing holidays and working with Product Managers and in-house walking advisors to agree content.
**The role**:
- Managing the smooth, accurate and efficient administration of holidays
- Liaising with holiday leaders
- Respond to leader enquiries and provide them with technical support
- Producing on brand resources such as maps and route directions from information supplied by partners
- Providing accurate and up to date despatch documents and resources for leaders and tour managers
- Liaising with a range of ground agents and leaders to obtain up to date information
- Maintaining and updating holiday programmes and transport requirements
- Ensuring equipment and resources are in place
- Ticket & admission bookings
- Guest queries
- Maintaining accurate records of operating costs, ensuring holidays operate within budget
- Creating, updating and proofing marketing materials including website, guest trip notes, brochures and intranet
- Working with other teams within the company
- Building relationships, maintaining regular communication, liaising with and influencing our internal and external partners
- Assisting with the organisation of and participation in leader conferences, staff training sessions etc.
- Review Leader reports and guest questionnaires, following up on quality issues with Field Advisors and suppliers
- Work with the Product Creation Team and Field Advisors to coordinate ideas for holidays
- Other duties as and when required
- Visiting new and existing holidays as appropriate.
**About you**:
- Self-motivated and hard working with attention to detail
- Time management with the ability to manage projects and meet deadlines
- Ability to reply quickly to issues as they arise
- A flair for communicating a passion for our holidays, both internally and externally
- A keen interest in walking and leisure holidays and knowledge of the best walking areas
- Map reading skills
- Excellent people skills, particularly for communicating with external suppliers and walk leaders
- Passion and enthusiasm for travel
- Ability to work with others as part of a team. With a ‘can do’ attitude.
- Ability to form strong trusting relationships with suppliers and volunteer leaders
- Commercial awareness
- Strong written and verbal communication skills
- Strong IT skills
- The role is predominantly office based, with very occasional requirement to travel to our holiday destinations, as well as conferences and training events
- Previous experience of working in the travel or activity industry is desirable
**Company Benefits**:
- Pension contributions with Aviva
- Comprehensive medical benefits package with MediCash
- Annual familiarization visit at any of our country houses for you and your family (after 3 months)
- Free on-site car parking
- 28 days holiday inclusive of bank holidays, rising to 33 days after two years (pro rata for part time contract)
- One paid day each year to volunteer at a charity of your choice
- Exclusive discounts at several outdoor equipment stores
- Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability)
- Free professional training and development courses
- Cycle to work scheme
**About the company**:
HF Holidays have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Special Interest holidays to over 70 destinations all over the world.
We currently employ a team of over 500, who work in our two main offices in Borehamwood and Penrith and across our 16 country houses around the UK, all in National Parks or areas of Outstanding Natural Beauty.
We have a firm belief in what we do and our Mission is ‘To provide a shared holiday experience, which inspire friendship, fun and an active enjoyment of the great outdoors.
This Mission supports our unique and special culture and our company values - Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.
You can also call 01768 214530 for more information.
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