National Service Bureau Service Operatives

5 months ago

Leeds, United Kingdom SECOM Plc Full time

Applicants without relevant experience will not be considered.

Job Location: Leeds

**Benefits**
- Competitive salary (DOE)
- Office and remote working from home
- Pension scheme
- Aviva health scheme
- Life cover
- Employee discount on security for your home
- Employee Discount Scheme, which is applicable to over 900 of the UK’s top retailers, including travel, groceries, gym memberships, utilities and more.

**The Role**
- Ensure SECOM operating system is updated, and requests are logged with ALL relevant information.
- Organises after-hours requests and navigates through SECOM's operating platform using map-based planning.
- Manages engineers' workflow during non-business hours to ensure adherence to schedules.
- Regularly reviews reactive call queues outside of working hours to ensure requests are managed proactively.
- Cross referencing of SECOM operating platform
- Ensure daily handovers are communicated to management along with any further reporting required.
- Offer support or cover for the Call Planner as per business requirements, ensuring all Planner responsibilities and tasks are adhered to.
- A minimum of one year’s experience in a customer service or call centre role, with a demonstrated ability to deliver first-class customer service.
- Experience or ability to quickly learn and utilise operational platforms to enhance customer service and manage workflows.
- Capability to ensure continuous service provision and manage engineers' on-call schedules efficiently, particularly outside of standard working hours.
- Ability to dissect problems/challenges and seek effective resolutions.
- Demonstrated leadership skills and the ability to work cohesively within a team or individually.

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Signing bonus

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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