Journey Coach

Journey Coach
Full Time 37.5hrs
Shift work 7am -3 pm - and 2 to 10 pm incl weekends on a rota basis
£22,898

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

You’ll be working from one of our supported services and you’ll support a number of different people.

You’ll support our customers in a variety of ways. For example, linking them in with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It’ll be your job to help boost their confidence and support them on their journey as they rebuild their lives.

Through all of this you’ll need to keep records of everything, so there is some admin to do.

**So, who are you?**

At times this role is tough but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

As a minimum requirement you’ll need:

- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude

Ideally, you’ll also have:

- An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

You’ll be working from one of our supported services and you’ll support a number of different people.

You’ll support our customers in a variety of ways. For example, linking them in with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It’ll be your job to help boost their confidence and support them on their journey as they rebuild their lives.

Through all of this you’ll need to keep records of everything, so there is some admin to do.

**So, who are you?**

At times this role is tough but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

As a minimum requirement you’ll need:

- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude

Ideally, you’ll also have:

- An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

**Job Purpose**

The Journey Coach is responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside’s supported schemes and ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey.

It is imperative to work as part of a staff team committed to “best practice” in the social housing field working proactively with clients in achieving their personalised support outcomes.

The team approach with cover the services in the Riverside mental health pathway and will include pre-tenancy relationship building with potential clients in other buildings within the pathway.

**Accountabilities or “What You Have to Do”
- Delivering a ‘best practice’ support service, appropriate to clients’ needs.
- Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
- Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let.
- Knowledge of ‘best practice’ in both crisis intervention and planned support working.
- Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
- Ensuring clients have access to relevant external support services.
- Working with clients to agree and set goals and actions.
- Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
- Ensuring that opportuniti