Lead (Department Supervisor)

1 month ago

Ashford, United Kingdom Nike Full time

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

To work in stores is to be the face of NIKE, Inc. With a constant focus on product knowledge and customer service, NIKE's stores teams deliver valuable customer experiences every day. From London to Istanbul, each store has a unique perspective and contains an exciting community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, while offering the opportunity to grow alongside the industry's best athletes and teammates."

Join the NIKE, Inc. team

As a Lead you are:

- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
- Coordinating, coaching, and motivating the employees in your area and ensuring an excellent work atmosphere
- Supporting the management of the daily business in your area to reach sales targets (incl. digital services, visual merchandising, salesfloor, promotional campaigns)
- Identifying and solving problems in partnership with your store leadership
- Being a brand ambassador for NIKE's initiatives Ensuring the store complies with all NIKE standards and guidelines

More specifically, our store structure consists of the 3 Lead roles below:
COMMERCIAL
- Supporting a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside the departments coach who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the visual merchandising execution.
- Being responsible for timely monthly initiative launches and providing regular feedback
- Using our reporting tools alongside the department coach to make the best commercial decisions Leading by example to achieve accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Partnering with Coach to plan team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will be involved in the hiring processes including onboarding
- Partnering with the store coach to implement store scheduling including availability, deployment and posting

Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Delivering the resources so that the team is equipped with brand knowledge regarding all aspect's consumer service including digital service enablers
- Completing specific trainings and share completion with athlete services

Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

- Attractive salary that evolves with the market and experience
- Opportunity on receiving monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities Opportunities to participate in unique NIKE moments

What you bring:

- A passion for NIKE and/or love of sport
- Some experience in retail and/or leadership positions
- Very good command of English language (written and spoken)
- Experience and competency in serving exceptional consumer service
- Ability to coach and develop a strong team
- Strong focus on communication Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

NIKE, Inc. is a growth company that looks for team members to grow

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