Employment Advisor

6 months ago

Hartlepool, United Kingdom Triage Central Ltd Full time

**Location: Middlesbrough (Tees Valley Coverage)**

**Role themes**: Performance Delivery | Quality and Continuous Improvement | People Motivation, Coaching and Development

**Required criteria**:

- Wide experience of working in a target driven environment with proven success of engaging and supporting individuals
- Must have excellent face to face and telephone communication skills with the ability to work on their own initiative
- An understanding of how to support individuals with complex barriers
- Strong communication and interpersonal skills
- Good administration skills, including computer/technology, basic numeracy/spreadsheet skills and good written communication/record keeping skills
- A willingness to learn and ability to adapt to and embrace change
- Experience in a training, guidance, education or learning environment that supports individuals
- Must be dynamic and creative
- Well organised and self-motivated
- Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines
- Ability to positively challenge others

**Desirable criteria**:

- Knowledge of welfare/benefits system
- Level 3 Information, Advice & Guidance
- Similar experience in a previous role
- Partnership & Engagement experience, working with multiple stakeholders to support a participant journey

**About the successful applicant**:

- Thrive in a people-centric environment
- Interest in self-development
- Values driven
- Compassionate with a true desire for helping people succeed
- Continuous improvement mindset
- Sharing ideas and best practice will come naturally to you
- Will go the extra mile to get the job done to the highest of standards

**More details about the role**:
Performance Delivery
- To develop relationships and network with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes
- To develop and nurture strong supportive relationships with participants, ensuring they achieve their goals and objectives
- To work as part of a larger team ensuring the success of the programme and the participants we are responsible for
- Ability to work autonomously as required and self-motivated

Quality and Continuous Improvement
- To maintain participant records to ensure audit and quality assurance that meets the needs of the contract
- Maintain the highest standards of participant care at all times
- Complete all company documentation required as part of the role accurately and timeously
- Embrace a culture of continuous improvement and openly share and promote best practice between colleagues and partners, striving for excellence across all areas of delivery

People Motivation, Coaching and Development
- To effectively communicate the benefits of the programme and customise the programme description for potential participants
- Establish and develop links with organisations who may be supporting or hosting potential participants and establish a presence where appropriate to stimulate programme starts
- To identify, structure and recommend vacancy and training solutions, working closely with the participant to meet their specific needs.
- To motivate, stimulate and focus participants to positively engage in personal action planning and subsequent actions to support a progressive plan towards work
- To provide advice, guidance and support to participants supporting their transition from welfare to employment
- To provide advice and support to those that return to work, to maximise the potential for them to sustain in employment

**NB**: All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

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