Hire Co-ordinator

2 weeks ago

Sutton Coldfield, United Kingdom Flannery Plant Full time

**Role and Responsibilities**

Flannery Plant Hire is a blue-chip plant hire company and one of the biggest supplier of operated & self-drive plant in the UK. The Hire Controller role is a key position within the company, being the interface between our customers and our operations.

To assist the Hire Manager in all operations and provide excellent customer

Meeting and exceeding customer expectations always

Handle telephone calls and place support calls with support team

Liaise with engineers and collect all signed digital documents

Ensure that all computer system procedures are followed and updated

Booking in of all Hire stock, liaising with other depots to discuss broken/lost equipment.

Actively develop and maintain strong customer relationships.

Taking on and off hires and then ensuring the depots carries out these operations.

Building relationships with the customer will be key to achieving customer satisfaction

Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.

Meet company objectives with respect to Safety, Quality, Delivery, Cost, Morale and Environment.

Delivering an industry leading customer experience

Creating, delivering and following up on customer quotations completing all required paperwork and documentation

Dealing with internal account queries

Ensuring work areas are always in a clean and safe state.

Create positive inter departmental relationships

Attending any training courses as and when required to help develop product knowledge.

Complying with HSEQ to safeguard the interests of the business, our people and customers.

Ad Hoc or additional duties may be required from time to time

**Qualifications and Education Requirements**
- 3X GCSE’s A-C - Preferably in English & Math’s

**Preferred Skills**

Good interpersonal skills and the ability to work independently and take initiative

Excellent attention to detail

Excellent Customer Service Skills

Ability to manage multiple priorities

Comfortable working on different software systems

Excellent time management and organizational skills are a must

Aptitude to learn and join a busy and friendly business

Customer focused, going above and beyond

Dedicated to delivering the needs for the business always

Happy self-motivated and driven to achieve fantastic results.

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Hire Co-Ordinator: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 28/08/2023
Reference ID: JD/Curd
Expected start date: 28/08/2023

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