1st Line Support Engineer

1 week ago


Leatherhead, United Kingdom Wilde Associates Full time

**Job Title**: 1st Line IT Support Engineer

**Location**: Leatherhead, Surrey

**Salary**: up to £30,000

**Job Type**: Permanent

**Job Reference**: LH10354

Fantastic opportunity to join a successful IT Healthcare company where you can make a difference to people’s lives every day.

Current or previous roles you could / could have held are: Support Analyst, Helpdesk Analyst, 1st Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.

**Qualifications**:
Minimum IT Hardware and Networking at College level

**Key skills are as follows**:

- Windows 7,8 & 10 Administration & Support
- Active Directory Administration, new user setups (User Accounts, MS365 Mailboxes)
- Basic Networking knowledge covering Local Area Networks, Switches & VLan’s
- Understand cabling needs for IT/Telephone System
- Strong communication and customer service skills
- Able to install, configure, upgrade and relocate PC hardware, software and print devices
- Experience of Windows 7, 8, 10, Office 2016 problem solving
- Experience of PC hardware troubleshooting and problem solving
- Microsoft 365 experience an advantage

**Key responsibilities**:

- First point of contact for anyone in the company seeking technical assistance
- Responsible for handling support of requests which relate to all technology including; workstations, servers, printers, networks, and system accounts
- Managing the day-to-day operation of the varying backup solutions in place

**Key Competencies**:

- Self-driven and highly motivated
- Able to build on their expertise in the support sector and complement the existing support team

Wilde Associates is working in the capacity of an Employment Agency for this role


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