Collections Advisor

4 months ago


Trafford, United Kingdom BES Utilities Full time

Are you experienced negotiator with Debt Recovery or Collections experience? Do you have excellent communication skills?

This is not a typical desk-based collections role, we are offering the opportunity to own the whole end to end collections process.

We’re searching for confident, driven, dynamic and experienced collectors to join our Collections teams based in our freshly renovated offices in Manchester, on the edge of Salford Quays.

**Main Responsibilities (but are not limited to)**:

- Provide an end to end service on customer debt
- Contacting customers to discuss and collect outstanding balances and working with customers to understand their situation to help resolve any outstanding payment issues
- Visiting client sites to discuss collections of outstanding balances where necessary
- Taking card payments to settle arrears
- Working with the customers to identify the reason for any outstanding balances and adapt your collection technique and negotiation skills to agree mutual repayment terms
- Keep all customers records and account information up to date and within the company guidelines
- Build and maintain relationships with customers, securing payments on time and re-habilitating accounts
- Proactively review customer accounts to identify any future problems before they arise and work with internal departments to resolve any issues
- Operate compliantly within clearly defined guidelines

**Knowledge & Skills**:

- Previous experience in a debt recovery or senior collections role is essential
- Experience within the energy/ utilities sectors would be beneficial
- Experience in collection call handling
- Strong negotiation skills
- Target driven and self-motivated to succeed
- Patience, empathy and commitment to providing the best customer care and quality service
- Excellent communication skills
- Strong telephone manner
- Working knowledge of Microsoft Excel is essential
- CICM Qualification desirable
- Full clean UK driving licence

**Competencies & Behaviours**:

- Self-starter and able to identify & develop solutions
- Driven by a desire to make improvements
- Experience of working in a fast-paced environment
- Able to work on own initiative
- Logical and methodical approach to problem solving
- Able to work autonomously as well as part of team
- Ability to communicate with other departments

As well as a great salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

**Be part of our future**

If you would love to join us as our new Collections Executive, we encourage you to find out more.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Trafford, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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