Night Customer Service Assistant

6 months ago

Newcastle upon Tyne, United Kingdom Beech Holdings Full time

**Night Customer Service Assistant (CSA)**

Hours: 48 - inc. evenings and weekends

Location: Newcastle Upon Tyne

Reporting to: Residence Manager

**Salary**: £12.36 per hour

Manchester Apartments is part of the Beech Holdings group, a fast-growing Property Developer, Lettings, Property and Facilities Management business based in Manchester city centre. We acquire unloved buildings and renovate them into stylish, high standard and energy efficient apartments.

Manchester Apartments is looking to recruit a Night Front of House - CSA to work in their brand new development City Co Living Newcastle, a luxury and modern residential development of 241 apartments in Newcastle‘s City Centre.

**Role Profile**

We are looking for keen applicants who are vigilant and thrive in providing excellent customer service. You will be a part of a brand-new team to ensure that residents and visitors are welcomed and safe within our building. This role will include a rota of evening and weekend work.

**Key Responsibilities**
- Single point of contact for all residents and visitors during the evening.
- Professionally greet all residents and visitors in a friendly manner.
- Take calls and handover any queries or communications to the management team.
- Conduct evening site walks whilst remaining vigilant throughout the whole shift.
- Initial point of contact to manage all building and resident queries.
- Remain contactable throughout your shift whilst away from the front desk through the building mobile phone.
- To take lead in the event of an emergency, following procedure and contacting the relevant emergency services and escalating the issue to resident manager.
- Confidently deal with contractors on-site ensuring the signing in/out and fire brief process is followed.
- To attend any incidents within the residence and resolve the issue promptly ensuring it is recorded correctly.
- Ensuring that building standards are maintained, including cleaning of public and back-office areas when necessary.
- Ensure that health and safety and cleaning standards are maintained throughout the evening.
- Ensuring all maintenance issues and building defects and recorded on Fix Flow and to Management in a timely manner.
- Delivery and maintaining the organisation of student parcels and mail.
- Ensure all parcels and deliveries are received, logged, and maintained securely in line with the package process.
- Timely raise any issues with management regarding package delivery and collections.
- Provide event feedback and pictures to the events and marketing team.
- Supporting management and team during refresh period
- Provide a through handover at the end of each shift.

**Experience, Skills, and Knowledge**
- Responsibility for cleaning a large residential property, hotel, leisure complex or place of work.
- Professional and hardworking with a positive and upbeat personality, and desire to do a good job.
- Committed and takes a pride in your work, reliable, flexible, pleasant.
- Keen to help others and truly engage with residents and colleagues.
- Efficient and proactive, able to work independently and under own initiative.
- Reliable, efficient, and strong time management and organisation skills
- Customer service skills including excellent communication and listening skills.
- High standards in cleanliness and attention to detail
- Professional and hard working with a positive and upbeat attitude
- Experience working with a customer facing role.
- Demonstrates excellent customer service skills.
- Is vigilant and understands and exercises the importance of Health and Safety
- Efficient and proactive, able to work independently and use initiative.
- Excellent communication skills both written and verbal and listening skills.
- Reliable with strong time management and organisational skills.
- High standards in cleanliness and attention to detail.
- Presentable and smart.

**Salary and package**
- Full time, permanent position
- 48 hours per week
- Including a rota of evenings and weekends
- £12.36 per hour
- Based in Newcastle city centre
- Workplace pension scheme
- 28 days holiday including public holidays + annual service accrual.
- Employee assistance programme
- Employee discount app

Pay: £12.36 per hour

Expected hours: 48 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Transport links

Schedule:

- 12 hour shift
- Every weekend
- Night shift
- Weekend availability

Work Location: In person

  • Night Customer Service Assistant/supervisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Newcastle Clayton Street** **Hours per week: 28.5 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift availability: Must be available to work night shifts between 10pm and 8.30am Monday to Sunday, you will typically work 3 nights out of the seven.** **If working between the hours of...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Victory Casino Slots Full time

    Victory Casino Slots is a national provider of Arcade and Casino Slots entertainment in the UK. We operate the best gaming and amusement machines on the market and pride ourselves on offering outstanding service for our customers. **Typical Shift Patterns**: Daytime - 09:00 - 16:00, 10:00 - 20:00, 12:00 - 22:00 Evening - 16:00 - 22:00 Night - 22:00 -...

  • Night Auditor and Customer Service Representative

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Accor Hotels Full time

    About UsAt Accor Hotels, we believe that everyone deserves a warm and welcoming stay. That's why we're committed to providing exceptional customer service and creating memorable experiences for our guests.We're currently seeking a Night Receptionist to join our team at ibis Styles London Gatwick Airport. This is a part-time role working 16 hours a week, with...

  • Customer Service Supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Multi TradesRecruitment Full time

    Multi Trades Recruitment are looking for a Customer Service Supervisor to join our team in Newcastle, NE12 8BU on a permanent basis. This is a full time role working on a shift rotation. You’ll need to work flexibly with variable hours of work to respond to the changing needs of the service. This can include morning/day/evening/night shifts as well as...

  • Customer Service Specialist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist, working night shifts in our stores.As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that every shopper has a positive experience in our store.Key Responsibilities:Provide...

  • Customer Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Through the Night - Silverlink Newcastle 16 Hours, Temporary Position to 30 September Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes...

  • Customer Assistant- Christmas

    6 months ago

    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer assistant - Christmas - Through the Night - Newcastle Silverlink Temporary Position, 26 November to 6 January 22.5 hours Mon 22:00-06:00 Wed 22:00-06:00 Sat 22:00-06:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Through the Night - Silverlink Newcastle Temporary Position Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in...

  • Nights Replenishment Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom WHSmith Full time

    **Nights Replenishment Assistant - WHSmith - Newcastle Airport** Contract Type: Permanent - Working hours: 4on 4off 10pm to 6am. please note - we pay an additional £1.50 per hour unsocial premium for hours worked between 00:00 and 05:00 - As a Nights Replenishment Assistant you will be receiving and processing high volumes of deliveries, unpacking cages...

  • Customer Service Delivery Driver

    6 months ago

    Newcastle upon Tyne, United Kingdom JJ Food Service Full time

    Customer Service Delivery Driver (7.5) Are you looking for a driver job with a great work-life balance? Do you have a friendly nature and enjoy meeting new people? Then this could be the job for you. At JJ Foodservice, we know life doesn’t revolve around work. That’s why our drivers have regular local delivery areas with no rotas, evenings, or...

  • Night Service Coordinator

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time

    About the RoleThe successful candidate will have previous experience in a supervisory role within the hospitality industry. You will be required to work independently, make decisions, and provide leadership to our night team. We offer competitive rates of pay, 28 holiday days per year, and opportunities for professional development.We are looking for someone...

  • Night Guest Service Assistant

    2 months ago

    Newcastle upon Tyne, United Kingdom Hampton By Hilton Newcastle Full time

    Hampton by Hilton Newcastle is now looking for Night GuestService Assistant (32hrs, mixture of 12 hour and 8-hour shifts between 7pm –7am) to join the team! It's our peoplethat make us an incredible place to work!Are you readyto make a difference? Does the below sound like you? - then we want to hearfrom you!   As Night Guest Services Assistant, you will...

  • Night Retail Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Primark Full time

    Location: Primark Newcastle upon Tyne **Salary**: £12.00 per hr (Hours worked between 22.00-06.00am have a 20% premium ) Employment type: Temporary Job type: Part Time Contracted hours: 16-24 per week Shift pattern: Nightshift 22.00-07.00- all will be discussed at interview **Because you’re valued here** Here at Primark, we love to do things our...

  • Customer Service Assistant/supervisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/ Supervisor, Newcastle Queens Square** **Hours per week: 30 (5 shifts per week)** **Hourly rate: £10.50 - £12.50 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. This will be a range of days, evenings and overnight shifts with...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Newcastle upon Tyne, NE3 3ED **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    6 months ago

    Kingston upon Hull, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Hull, HU9 5LP **Hours**:Part-Time Hours Available **Hourly Rate**: £11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £11.44 per hour (50p+ for night...

  • Customer Service Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Whickham, NE16 4EL **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Service Agent

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job Title: Customer Service AgentAbout the Role:Night Porter required for a temporary position until January. This role involves checking security, fire escapes, and guest privacy.Responsibilities:Provide support to other night staff members when required.Benefits:This is a part-time opportunity with an estimated salary of £20,000 per year in Newcastle.

  • Customer Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Newcastle Silverlink Temporary Position 5th May to 1st June, 16 Hours Variety of shift patterns, mainly early mornings from 05:30 and late nights to 22:00, including Saturday and Sunday 16 Hours **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Assistant** **Newcastle, NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus **Working Hours**:37.5 hours per week **Shift Patterns**: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) **Holidays**: 29 days holidays (increases to 31 days...