Revenue Team Leader

5 months ago

London, United Kingdom Norton Rose Fulbright Full time

Practice Group / Department:
Working Capital Management

**Job Description**:
We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide.

We provide the world’s preeminent corporations and financial institutions with a full business law service.

As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion.

Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing.

Our London office is currently recruiting for Revenue Team Leader. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued.

The Role

The role oversees the day-to-day running of a Revenue Team in London. Reporting to the EMEA Working Capital Manager, they supervise the Revenue Controllers while delivering a best in class Revenue Service to the London Office. Collaboration with Finance and other Business Services Teams throughout the London and Newcastle offices is integral to the role. This role requires a self-starter with significant experience in legal revenue management and billing, together with a clear and demonstrable understanding of the end to end revenue stream, lockup and its impact on profitability.

Key Responsibilities
- Direct supervision of the revenue management process for designated practice areas in London
- Managing Revenue Controllers to organise and hold WIP meetings with Partners, to encourage timely and effective billing
- Responsible for monthly billing pledges and review of uploads to HighQ
- Motivate the team to successfully deliver against billing targets and other KPIs set by management
- Development of the team through ongoing training, support and knowledge sharing, conducting the annual performance review and manage performance issues
- Monitor and drive improvement of lockup days for London Partners
- Takes ownership and meet with Partners, challenging them where targets are not being met, to discuss billing and lockup, where standards fall short of Finance Committee targets
- Regular contact with the Finance Operations team engaged in the preparation of invoices for designated practice areas
- Maintain regular conference calls with Finance Operations team to promote and ensure quality, accuracy and compliance of the billing output
- Working with Rates team to ensure rate structures, alternative pricing/billing arrangements are applied
- Ensure adherence to the SRA Accounts Rules and UK and EC VAT Regulations
- Investigating billing related queries and residual client account balances
- Work closely with the EMEA Working Capital Manager and ensures appropriate escalation of revenue/billing issues take place
- Undertaking other duties to support the EMEA Working Capital Manager with training, recruitment, procedural improvement, reporting, innovation and related topics
- A sound working knowledge of E-billing and Credit Management process
- Oversee Revenue Team inbox
- Point of contact for office WIP auditing enquiries
- Systems improvements - maintenance, training and development of current systems
- Occasional travel to Newcastle office may be required

Skills and Experience Required
- Natural leader with background in Billing and Revenue Management at a major city law firm
- Strong leadership skills with the ability to motivate and develop others
- A team player
- Significant systems and technical billing experience using a recognised legal practice management system, SAP experiences beneficial
- Sound working knowledge of the SRA Accounts Rules and VAT Regulations
- Strong written and oral communication skills with the confidence and gravitas to liaise at all levels within the business
- Self-motivated and dedicated
- Demonstrable knowledge of e-billing in a legal environment. Experience of working with LEDES file formats is desirable
- Flexible approach to working hours and a willingness to work outside core hours during busy periods.

Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including:

- 25 days hols + Bank hols - Buy up to

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