Libraries Customer Advisor

1 week ago

Wimborne, United Kingdom Dorset Council Full time

**About The Role**:
This role offers a unique opportunity to enrich and transform community lives, through tailored support, engagement in diverse cultural, social and learning activities, and the promotion of digital literacy.

Join us in our mission to transform how our communities interact with information, technology, and each other, making Dorset a better place to live, work, and explore.

**What’s in it for you?**

As a Customer Advisor at Dorset Council’s Library Service, you’ll join a dynamic team dedicated to making a significant impact on our communities. In this rewarding role, you’ll support lifelong learning and digital engagement, enrich cultural experiences, and ensure our spaces are accessible and inclusive for everyone.

You’ll work with a diverse range of people, enjoying the variety and inspiration this brings. By enhancing customer experiences and community services, you’ll have the chance to make a real difference by empowering and connecting individuals and the broader community.

Your creativity and innovative ideas will be valued as you contribute to a forward-thinking library service that embraces collaboration. You will build strong working relationships as you work closely with colleagues and partners, sharing knowledge and exploring new service delivery opportunities.

You’ll have an opportunity to hold and support some of our fun events and workshops, such as Lego and Coding clubs, dance workshops and reminiscence sessions. You’ll connect with the community and make people’s days brighter through your involvement in these activities.

As well as making a difference, there will be plenty of opportunities for personal and professional development. You will have the chance to enhance existing skills and learn new ones, supported by a focus on continuous learning, development, and overall wellbeing within the service.

Our inclusive culture values every team member’s opinion, creating a space where you can share your insights and benefit from the collective expertise of the library teams. We are committed to innovative service delivery, always seeking new ways to collaborate with colleagues and partners.

Whether you are guiding someone to a cherished book, facilitating innovative workshops, or ensuring our library remains a welcoming hub of knowledge and connection, your contribution will be central to our mission to Inspire, Connect, and Enable our community.

**What you will be doing**:
As a Customer Advisor, you’ll play a pivotal role in supporting our mission to inspire, connect, and enable our communities by facilitating access to library resources, services, and digital technologies, ensuring an inclusive and responsive library experience.

You’ll enhance the library experience for all visitors, making a real difference in communities by:

- delivering high standards of customer service and managing the day-to-day service offer
- assisting users in accessing a broad range of physical and online resources, enhancing their library experience
- personalising interactions and promoting library and council services to meet the diverse needs of the community
- supporting digital engagement through assisting with self-service terminals, public access computers, and mobile device use
- organising and delivering multi-generational activities and events focused on learning opportunities, innovation, health, and lifelong learning
- ensuring the library remains a trusted, safe, and accessible space for community members to gather and access information
- handling administrative tasks such as managing bookings, processing payments, and maintaining stock levels
- contributing to the marketing and promotion of library services, engaging in community outreach
- working flexibly across multiple locations and participating in outreach activities to meet the needs of our customers

**About you**:
To be successful in this role, you will:

- be skilled in using IT systems including Microsoft Office and have a basic understanding of digital platforms
- have a strong foundation in customer service, ideally with experience in a face-to-face environment
- possess excellent communication skills, capable of engaging with people of all ages and backgrounds
- be organised, with the ability to prioritise tasks and respond flexibly to the changing needs of the service
- demonstrate resilience under pressure, maintaining a welcoming and facilitative manner even during busy periods
- have a commitment to promoting equality, diversity, and inclusion within the community
- be a team player, eager to work collaboratively but also capable of working independently and taking on key holder responsibilities
- meet the travel requirements of the position, with access to transport for visiting various sites and conducting outreach work

**About us**:
Within our libraries service our aim is: To Inspire, Connect and Enable our communities through our services.
- **Inspire**:To enrich lives throu

  • Customer Advisor

    5 days ago

    Wimborne, United Kingdom Connect2Dorset Full time

    *Job Title: Customer Advisor* *Location: Wimborne* *Contract Type: Temp ary* *Sa - y: £12.39 per h - *About Us:* Co ect2Dorset is a managed rvice agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to...

  • Customer Advisor

    3 weeks ago

    Wimborne, United Kingdom Connect2Dorset Full time

    **Job Title: Customer Advisor** **Location: Wimborne** **Contract Type: Temporary** **Salary: £12.39 per hour** **About Us**: Connect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits...

  • Library Assistant

    4 weeks ago

    Wimborne, United Kingdom Dorset Councils Full time

    Organisation - Dorset Council - Location - Wimborne, United Kingdom - Reference - 60014124aa - Occupational group - Libraries & Archives - Salary details - £17,437 to £18,076 per annum - Job term - Part Time - Appointment type - Fixed Term - Contact - Kim Pheby Manager - Contact telephone - 01202 882770 - Closing Date - 23 April 2023 **Library...

  • Library Assistant

    4 weeks ago

    Wimborne, United Kingdom Dorset Councils Full time

    Organisation - Dorset Council - Location - Wimborne, United Kingdom - Reference - 60014124aa - Occupational group - Libraries & Archives - Salary details - £17,437 to £18,076 per annum - Job term - Part Time - Appointment type - Fixed Term - Contact - Kim Pheby Manager - Contact telephone - 01202 882770 - Closing Date - 23 April 2023 **Library...

  • Customer Service Advisor

    3 weeks ago

    Wimborne, United Kingdom Farrow & Ball Full time

    **Farrow and Ball - **Customer Services Advisor, Wimborne, Dorset (Hybrid)** We are currently looking for an enthusiastic individual to join our Customer Service Team in Wimborne, as a Customer Service Advisor. We are offering this position on a full-time hybrid basis. Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly...

  • Customer Service Advisor

    2 weeks ago

    Wimborne, United Kingdom Farrow & Ball Full time

    **Farrow and Ball - **Customer Services Advisor, Wimborne, Dorset** We are currently looking for an enthusiastic individual to join our Customer Service Team in Wimborne, as a Customer Service Advisor. We are offering this position on a full-time basis, working hybrid. Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly...

  • Customer Service Advisor

    3 weeks ago

    Wimborne, United Kingdom Farrow & Ball Full time

    **Farrow and Ball - **Customer Services Advisor, Wimborne, Dorset (Fixed Term Contract 6- months, potential to become permanent)** We are currently looking for an enthusiastic individual to join our Customer Service Team in Wimborne, as a Customer Service Advisor. We are offering this position on a full-time basis, working hybrid. Fixed term contract with...

  • Customer Service Advisor

    2 weeks ago

    Wimborne, United Kingdom Farrow & Ball Full time

    **Farrow and Ball - Customer Services Advisor, Wimborne (37.5 hours per week)** Are you passionate about delivering exceptional customer experiences? Farrow & Ball are currently looking for a **experienced** and** dedicated **individual to join our **Customer Services team** in **Wimborne** as an Advisor. We are offering this position on a **full-time basis...

  • Customer Service Advisor

    3 days ago

    Wimborne, United Kingdom Farrow & Ball Full time

    **Farrow and Ball - Customer Services Advisor, Wimborne (37.5 hours per week)** Are you passionate about delivering exception customer experiences? Farrow & Ball are currently looking for a experienced and dedicated individual to join our Customer Services team in Wimborne as an Advisor. We are offering this position on a full-time basis - Monday to Friday...

  • Customer Service Advisor

    3 weeks ago

    Wimborne, United Kingdom Frank Howard Tools and Fixings Full time

    **Role: Customer Service Advisor** Reporting to: Regional Sales Director Location: Wimborne, BH21 Type: Permanent, Full Time Hours: Monday to Friday, 8am to 5pm Salary Banding: Executive Level 1 - £24,000 - £27,000 (based on experience) **Company Overview** Frank Howard Tools & Fixings, founded over 30 years ago, is located in Essex. The business...

  • Customer Service Advisor

    6 days ago

    Wimborne, United Kingdom Sabio Recruitment Full time

    Sabio Recruitment are looking for a Customer Service Advisor to join a close-knit team supplying site consumables based in Wimborne, Dorset. As part of a larger group of companies with depots across the South-East of England you will be supporting both customers both locally and across the network of branches. You will ideally have at least 1 year...

  • Customer Service Advisor

    4 weeks ago

    Wimborne, United Kingdom Sabio Recruitment Full time

    Sabio Recruitment are looking for a Customer Service Advisor to join a close-knit team supplying site consumables based in Wimborne, Dorset. As part of a larger group of companies with depots across the South-East of England you will be supporting both customers both locally and across the network of branches. You will ideally have at least 1 year...

  • Customer Service Advisor

    3 days ago

    Wimborne, United Kingdom Sabio Recruitment Full time

    Sabio Recruitment are looking for a Customer Service Advisor to join a close-knit team supplying site consumables based in Wimborne, Dorset. As part of a larger group of companies with depots across the South-East of England you will be supporting both customers both locally and across the network of branches. You will ideally have at least 1 year...

  • Customer Services Advisor

    2 days ago

    Wimborne, United Kingdom The Affinity Group Full time

    Job description The Affinity Group is a vibrant, diverse and growing group of professional services companies, representing a wealth of opportunity for ambitious individuals looking to be a part of our journey. Our sociable team has grown to 70+ people spread across our offices in Hampshire and Dorset! We are looking for an exceptional Customer Services...

  • Mortgage Advisor

    2 months ago

    Wimborne, United Kingdom Dovetail Recruitment Ltd Full time

    **Mortgage Advisor Job in Wimborne** Our professional and well-established client in Wimborne is recruiting a Mortgage Advisor to join their team.The qualified Mortgage Advisor will be providing customers a full advice and recommendation service for their mortgages service in accordance withtheir values, scope of regulatory, and compliance requirements...

  • Senior Customer Service Advisor

    3 weeks ago

    Wimborne, United Kingdom Jewson Full time

    **The Role** You'll be?working for Jewson?in?Wimborne.? **Is this role right for me?** First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within...

  • Customer Services Advisor

    3 weeks ago

    Wimborne, United Kingdom The Affinity Group Full time

    Job description The Affinity Group is a vibrant, diverse and growing group of professional services companies, representing a wealth of opportunity for ambitious individuals looking to be a part of our journey. Our sociable team has grown to 70+ people spread across 3 offices in Hampshire and Dorset and we have just relaunched our group with an exciting new...

  • Customer Services Advisor

    4 weeks ago

    Wimborne, United Kingdom The Affinity Group Full time

    Job description The Affinity Group is a vibrant, diverse and growing group of professional services companies, representing a wealth of opportunity for ambitious individuals looking to be a part of our journey. Our sociable team has grown to 70+ people spread across 3 offices in Hampshire and Dorset and we have just relaunched our group with an exciting new...

  • Customer Services Advisor

    4 weeks ago

    Wimborne, United Kingdom The Affinity Group Full time

    Job description The Affinity Group is a vibrant, diverse and growing group of professional services companies, representing a wealth of opportunity for ambitious individuals looking to be a part of our journey. Our sociable team has grown to 70+ people spread across 3 offices in Hampshire and Dorset and we have just relaunched our group with an exciting new...

  • Service Advisor

    3 weeks ago

    Wimborne, United Kingdom Inchcape Full time

    **Service Advisor - Porsche Bournemouth** **Basic Salary £26,910pa - £30,015pa Depending on Experience, OTE circa £40k** **As a Service Advisor at our Porsche Bournemouth Retail Centre, not only will you receive an excellent salary package and OTE, but also an industry leading benefits package including**: - **25 days holiday per year plus Bank...