Customer Experience and Handover Specialist Toyota

5 months ago

Stockport, United Kingdom RRG Group Full time

**Opportunity at RRG Toyota Stockport - Customer Experience and Handover Specialist**

We are currently expanding our business and are now offering an exciting opportunity to join the team, as Customer Experience and Handover Specialist at our RRG Toyota Stockport branch. We will provide excellent training and genuine career progression opportunities in return.

Excellent customer service skills and enjoys to work with people. History of working within customer services or a customer-facing role in the retail industry. Enjoys working in a high-pressured environment. Enjoys working to and can achieve challenging targets. Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude. Able to work independently. Able to multi-task and switch quickly between tasks. Willingness to learn, develop and keep up-to-date with complex/ technical/product information. Strong organisational and prioritisation skills. Strong people/communication skills. Is a team player. Offers help and support to others.

**Duties and highlights of this role include the following**

Talks with and listens to customers to build rapport and develop relationships. Manage a multifaceted bank of orders keeping each client up to date with the ETA of their vehicle. Progressing each sale whilst ensuring the order matches the requirement upon handover. Demonstrate ability to sell incremental add on products to gain additional commission. Manage pre handover documentation, Finance, DVLA and Insurance, to allow ample time to deliver the vehicle. Uses in-depth product knowledge to guide the customer in the operation of their new vehicle. Executes post-handover contact with the client to ensure complete customer satisfaction. Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers.

At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

***RRG Group**

**About RRG Group**

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today - but as history shows; that won’t stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group

**Benefits of working at RRG Group**

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. Own your dream car for less. (After successful completion of 6 months’ probation period)

A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.

Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.

Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral.

Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays. Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.

Great team spirit, charity events and the flexibility to get involved in various fundraising events. Eye care benefits, Support and Mentoring, Empl

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