Telephone Coordinator

1 day ago


Basingstoke, United Kingdom Urban Logistics UK Ltd Full time

Urban Logistics have an exciting opportunity to join a multinational transport business as a **Telephone Coordinator**.**

Location: Basingstoke, Hampshire. This role is office based

**Salary**: £20,000 - £25,000 + Benefits, depending on experience

**Job Type**: Permanent, Full time - Days, Monday to Friday, overtime will be required during busy periods

**Telephone Coordinator - **The Role:
This is an exciting opportunity to join Urban Logistics, a subsidiary of the KION Group, one of the world’s leading providers of forklift trucks, warehouse equipment and supply chain solutions.

Working alongside the planning team, you will be responsible for delivering excellent customer service through giving clear direction to the customer via the delivery team and liaising with both internal and external customers.

**Telephone Coordinator** - **Key Responsibilities:

- Call to confirm delivery arrangements
- Arrange alternative delivery arrangements with end customers, lead customer and planning team
- Coordinate on road issues with drivers
- Be the key interface between customers ensuring a balanced approach is taken to delivering high levels of customer service
- Record call results with high levels of accuracy
- Operational administration as required
- Any other duties as requested

**Telephone Coordinator** - **Experience Required:

- Experience in making / receiving a high volume of calls
- Proficient on Microsoft Office, must be able to use Outlook, Teams and Excel
- Excellent Communication and Organisation skills

**Telephone Coordinator** - The Person**:

- Excellent attention to detail with high levels of accuracy
- Great team player
- Highly adaptable and able to work under pressurised situations
- Confident and professional telephone manner with the ability to build positive working relationships with customers, suppliers and colleagues
- Excellent communication skills - with the ability to adapt their style and language (verbal and written)
- Can prioritise tasks
- Must embrace change

**Telephone Coordinator** - Benefits:

- 25 days of holiday a year, plus bank holidays
- Enhanced Salary Sacrifice Pension Scheme
- Death in service benefit
- Onsite café, plenty of free parking and 10 minutes’ walk from Basingstoke Station

To submit your CV for this excellent **Telephone Coordinator** opportunity and find out more details on the role, press ‘Apply’ today


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