Customer Service Advisor

6 months ago


Exeter, United Kingdom Stuarts Truck & Bus - Volvo Full time

Are you an enthusiastic, Customer Service Representative or Service advisor looking for a new challenge? Interested in advancing your career with a successful family-run Volvo Truck and Bus dealership that values people?

**The Benefits**
- £27,560 per annum
- Paid Hourly - Overtime when available
- On and off site training when required

**The Role**

As a Customer Service Representative, you will be responsible for building and maintaining strong customer relationships. This important and varied role will see you working with the team to support us in giving the premium service our customers rely on.

**Working closely with the team, you will also be responsible for**:

- Pre-planning of service bookings
- Liaising with customers with on-going works
- Assist with campaign and recall bookings
- Manage Connected truck maintenance alerts
- Signing off of paperwork
- Working as a team and support your colleagues

**The Hours**

40 hours per week

Alternating Shift pattern

7am till 3.30pm

10am till 6pm

Monday to Friday

Saturday morning cover when needed

**About You**

We are looking for someone who enjoys working as a team and excels in communication and interpersonal skills. The ability to form professional relationships quickly with a background in customer service.

**The Company**

Founded in the 1940s, Stuart Partners has gone from the humble beginnings of a family-run business to a main Volvo Truck and Bus dealership handling premium products. We now run three Volvo dealerships in Exeter, Plymouth and Cornwall.

**Job Types**: Full-time, Permanent

**Salary**: £27,560.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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