Customer Service Handler

5 months ago

Brentwood, United Kingdom LV= General Insurance Full time

**About the Role**

At LV= General Insurance (LV= GI), we go above and beyond to help our millions of customers look after what they love. Putting our people first, and our customer at the heart of everything we do, we’ve made it our mission to become Britain’s best-loved insurer.

Having joined the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Our purpose is ‘We secure your future’ for our employees, our customers and the wider society. This sits at the heart of our business.

**About Your Opportunity**

LV=GI have a fantastic opportunity for a Customer Service Handler to join the the Peronal Operatoins team

You will provide a first class, professional, friendly and high-quality service; focusing on dealing with technical/underwriting enquiries from brokers and customers, so that their requirements are fully met, and to contribute to the success of the business.

Your Focus
- To provide an exceptional level of customer service in line with the defined business service goals.
- Respond to broker and customer needs whilst taking responsibility for the resolution of all enquiries in accordance with agreed underwriting, product and procedural guidelines.
- Assist in the underwriting of new and existing personal lines insurance business in accordance with your set level of underwriting authority.
- Achieve agreed service, productivity, quality and performance targets in line with business and personal objectives.
- Comply with all internal, regulatory and statutory standards and controls, so that the requirements of the group and regulatory bodies are met.
- Play a pro-active part in identifying self-development needs in order to achieve personal and business goals and address these through role progression, personal development and training.

**About You**

You will have strong understanding of General Insurance end to end processes and products in a Claims or Customer Service background desirable

You will have excellent written or verbal communication skills with the ability to explain complex or technical information in a simple way and when required the ability to Influence, negotiation to get the customer satisfaction resolution

You will be able to work without supervision & be self-motivated.

You will have good numerical and analytical skills with Good IT skills.

**Ways of Working**

The role will be based at LV=GI Brentwood office working 35hrs a week Monday to Friday 9:00am to 5:00pm.

We are delighted to confirm that we are now a hybrid working business. Our office with flex model means that you will have the opportunity to work from home as well as the office. As a hybrid worker you will be in the office between 2 and 16 days per month depending on individual and business need. This will be discussed at interview stage.

**About the Rewards**

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done. To find out more about our bands, click to view our FAQ page here.

We’ll give you:

- Flexible working opportunities - many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
- 26 days' holiday - which increases after two years’ service to 28 days
- A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

To find out more about our benefits and rewards, please click here.

**Our Values**

Our company values drive everything we do - and they are:
**Be Brave | With Heart | Everyone Counts | Inspiring Trust**

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

  • Complaints Handler

    5 months ago

    Brentwood, United Kingdom Car Finance Genie Full time

    **About the job** Here at Car Finance Genie, we are looking to recruit a Complaints Handler to join our Customer Care Team! As a Complaints Handler, you will be able to liaise confidently with our Customers, Lenders, Dealerships, and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Junior Account Handler

    4 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Ltd Full time

    Junior Commercial Account HandlerJob Summary: We are seeking a motivated and intelligent individual with experience in insurance broking to join our team.About the Role: As a Junior Commercial Account Handler, you will deliver a high-quality service, offer internal support, and build relationships with Insurers and Clients.Key Responsibilities:Provide...

  • Junior Account Handler

    4 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Ltd Full time

    Junior Commercial Account HandlerJob Summary: We are seeking a motivated and intelligent individual with experience in insurance broking to join our team.About the Role: As a Junior Commercial Account Handler, you will deliver a high-quality service, offer internal support, and build relationships with Insurers and Clients.Key Responsibilities:Provide...

  • Insurance Account Handler

    2 months ago

    Brentwood, Essex, United Kingdom The Recruiter Ltd Full time

    Insurance Account Handler OpportunityJob Type: PermanentIndustry: InsuranceJob Summary:The Recruiter Ltd is seeking an experienced Insurance Account Handler to join our team. As an Insurance Account Handler, you will be responsible for managing a portfolio of clients and providing exceptional customer service to ensure their insurance needs are met.Key...

  • Insurance Account Handler

    2 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    Job Title: Insurance Account HandlerJob Summary:We are seeking an experienced Insurance Account Handler to join our team at The Recruiter Specialists Group Ltd. As an Insurance Account Handler, you will be responsible for managing a book of clients and handling HNW Personal Lines Business.Key Responsibilities:Preparation of renewal schedules and contacting...

  • Insurance Account Handler

    3 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    Job Title: Insurance Account HandlerJob Summary:We are seeking an experienced Insurance Account Handler to join our team at The Recruiter Specialists Group Ltd. As an Insurance Account Handler, you will be responsible for managing a book of clients and handling HNW Personal Lines Business.Key Responsibilities:Client Relationship Management: Foster strong...

  • Insurance Account Handler

    3 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    Job Title: Insurance Account HandlerJob Summary:We are seeking an experienced Insurance Account Handler to join our team at The Recruiter Specialists Group Ltd. As an Insurance Account Handler, you will be responsible for managing a book of clients and handling HNW Personal Lines Business.Key Responsibilities:Client Relationship Management: Foster strong...

  • Junior Account Handler

    1 month ago

    Brentwood, Essex, United Kingdom The Recruiter Ltd Full time

    Junior Commercial Account HandlerJob Summary: We are seeking a motivated and intelligent individual with experience in insurance broking to join our team.About the Role: As a Junior Commercial Account Handler, you will deliver a high-quality service, offer internal support, and build relationships with Insurers and Clients.Key Responsibilities:Provide...

  • Junior Account Handler

    1 month ago

    Brentwood, Essex, United Kingdom The Recruiter Ltd Full time

    Junior Commercial Account HandlerJob Summary: We are seeking a motivated and intelligent individual with experience in insurance broking to join our team.About the Role: As a Junior Commercial Account Handler, you will deliver a high-quality service, offer internal support, and build relationships with Insurers and Clients.Key Responsibilities:Provide...

  • Customer Service Team Lead

    1 month ago

    Brentwood, Essex, United Kingdom Pure Resourcing Solutions Full time

    Customer Service Team Leader OpportunityPure Resourcing Solutions is working exclusively with a well-established client seeking an experienced Customer Service Team Leader to join their customer service team due to growth.Main Responsibilities:Develop and maintain a booking spreadsheet from trackers for upcoming jobsManage a tracker system for property and...

  • Customer Service Team Lead

    1 month ago

    Brentwood, Essex, United Kingdom Pure Resourcing Solutions Full time

    Customer Service Team Leader OpportunityPure Resourcing Solutions is working exclusively with a well-established client seeking an experienced Customer Service Team Leader to join their customer service team due to growth.Main Responsibilities:Develop and maintain a booking spreadsheet from trackers for upcoming jobsManage a tracker system for property and...

  • Customer Service Team Leader

    4 months ago

    Brentwood, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their customer service team due to growth. Main Duties:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of data for property/construction clientsRunning a small team of 3-4...

  • Insurance Account Handler

    2 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    Job Opportunity: Insurance Account HandlerThe Recruiter Specialists Group Ltd is seeking a skilled Insurance Account Handler to join their team. As a key member of the brokerage team, you will be responsible for managing a portfolio of high net worth personal lines clients.Key Responsibilities:Prepare and manage renewal schedules, ensuring timely...

  • Customer Service Team Manager

    1 month ago

    Brentwood, United Kingdom Pure Resourcing Solutions Limited Full time

    Customer Service Team Leader OpportunityPure Resourcing Solutions Limited is working exclusively with a well-established client seeking an experienced Customer Service Team Leader to join their customer service team due to growth.Main Responsibilities:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of...

  • Customer Service Team Manager

    1 month ago

    Brentwood, United Kingdom Pure Resourcing Solutions Limited Full time

    Customer Service Team Leader OpportunityPure Resourcing Solutions Limited is working exclusively with a well-established client seeking an experienced Customer Service Team Leader to join their customer service team due to growth.Main Responsibilities:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of...

  • Insurance Account Handler

    4 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    {"title": "Insurance Account Handler", "description": "Join The Recruiter Specialists Group Ltd, a long-established Broker based in Brentwood, and take on the exciting opportunity to manage a book of clients and handle high-net-worth personal lines business.As an Insurance Account Handler, you will be responsible for:Preparing renewal schedules and...

  • Insurance Account Handler

    4 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    {"title": "Insurance Account Handler", "description": "Join The Recruiter Specialists Group Ltd, a long-established Broker based in Brentwood, and take on the exciting opportunity to manage a book of clients and handle high-net-worth personal lines business.As an Insurance Account Handler, you will be responsible for:Preparing renewal schedules and...

  • Insurance Account Handler

    3 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    {"title": "Insurance Account Handler", "description": "Join The Recruiter Specialists Group Ltd, a long-established Broker based in Brentwood, and take on the exciting opportunity to manage a book of clients and handle High Net Worth (HNW) Personal Lines Business.As an Insurance Account Handler, you will be responsible for:Preparing renewal schedules and...

  • Insurance Account Handler

    3 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    {"title": "Insurance Account Handler", "description": "Join The Recruiter Specialists Group Ltd, a long-established Broker based in Brentwood, and take on the exciting opportunity to manage a book of clients and handle High Net Worth (HNW) Personal Lines Business.As an Insurance Account Handler, you will be responsible for:Preparing renewal schedules and...

  • Insurance Account Handler

    2 weeks ago

    Brentwood, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    Established in Brentwood, our company is seeking an Insurance Account Handler to manage a portfolio of high-net-worth personal lines clients.The ideal candidate will be responsible for:Preparing renewal schedules and contacting clients in a timely manner.Negotiating alternative quotes and ensuring a smooth renewal process.Collaborating with the private...