Receptionist

3 weeks ago


Liverpool, United Kingdom BioGrad Education Full time

**JOB DESCRIPTION**

**POST**

Receptionist - Apprentice

**REF**

**CONTRACT**

35 hours per week

**REPORTS TO**

Operations & Pastoral Lead

**ROLE PURPOSE / SUMMARY**

To support learners with enquiries, bookings, payments, transfers and activities and provide effective communications with the whole of the Education team.

**ROLE SPECIFIC RESPONSIBILITIES**

**KEY RESPONSIBILITIES**

**KEY ACTIONS**

**These set out how Key Responsibilities will be achieved**

**1**

**Communications**

Liaise with learners/ parents and respond to general enquires

Manage cancellations and transfers

Check up on payment status, and chase outstanding balances

Collate any registration paperwork

Be the main contact for learners when they are on site

Assist with SEN issues where required

Deal with any follow up contact with students

Address problems and troubleshoot accordingly

For residential learners; to be present at the accommodation provider to bring them to BioGrad Education. (Typically Monday mornings.)

Have close communication with the DofE (Duke of Edinburgh) administrator to see whether evening activities or weekend courses need to be covered.

Working on DofE administrative tasks, reporting and promoting courses and activities via opportunity finder.

Ensure registers and relative paperwork is ready for teaching staff.

Speaking with lecturers/teachers about learner SEN provision if required.

Responsibility for the student services reception area and student breakout room ensuring a clean space for students.

Ensuring all learners are present for the course, identifying any learners who have not shown and contacting them to understand why they have not attended that day/week.

**2**

**Office administration**

Check to see that lecturers/ teachers have completed their registers.

Having good working knowledge of MS office

**3**

**Safeguarding**

Working with the Operations and Pastoral Lead to ensure safeguarding is carried out across the whole of BioGrad Education

Ensuring all safeguarding policies have been read and understood.

Promoting British Values

**4**

**General**

To participate in all necessary training

To embrace Diversity and Equality

Willingness to be flexible in working occasional weekends

**KEY RESPONSIBILITIES**

**KEY ACTIONS**

**These set out how Key Responsibilities will be achieved**

**5**

**Health & Safety**

Report any near misses at Liverpool Science Park of Accommodation premises to Head of Education

Adhere to the health and safety policy

**PERSON SPECIFICATION**

**POST**

Receptionist

**COMPETENCY CRITERIA**

**ESSENTIAL/DESIRABLE**

Qualifications, Training & Knowledge

Essential

Computer literate

GCSE Maths and English

Experience

Essential

Experience of using Microsoft Office

Experience of working as a receptionist, preferably in the education sector

Experience of working with SEN and vulnerable students (both adult and child)

Experience of small businesses and an appreciation of potential difficulties in this sector

Desirable Experience

Experience of working in a multi-cultural setting

Skills & Behaviours

Essential

Strong communication skills with proven ability to use them to convey complex information to students, parents and colleagues

Well-developed organisational skills with the ability to work in a team, ensuring appropriate hand-over of information as necessary

Ability to take initiative and work without supervision

Confidence in making decisions

Ability to review documentation and make amendments appropriately within set guidelines

Ability to work calmly under pressure, and adapt readily to changing circumstances

Able to work efficiently and co-operatively as part of a team

Strong negotiation skills, with ability to reach agreement

A willingness to “problem-solve”

Circumstances

35 hours per week (6 hours dedicated to apprenticeship onsite per week. )

The post requires a flexible approach and willingness to carry out working hours across set teaching schedules (working bank holidays)

**Job Type**: Apprenticeship

**Salary**: From £9,609.60 per year

**Benefits**:

- Bereavement leave
- Company pension
- Health & wellbeing programme
- On-site gym
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Liverpool, L3 5TF: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: BIO-EDU-LA-10.11.2023


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