Customer Advisor
4 weeks ago
Brook Street Recruitment is working with our client on the Airport Road in Belfast to recruit a Customer Service Advisor for their planning team
Job purpose
Provision of general administrative support responsible for verifying and auditing sales and operational paperwork, planning new connections and updating company asset systems and assisting in failure management for jobs issued to our construction partners.
Assist in primary contact for inbound telephone calls regarding gas emergencies, connection sales opportunities, job updates and other business-related enquiries.
Updating customer and job details on company systems and initiating appropriate responses in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales and service requirements and standards.
Other duties
- Handling inbound call traffic during peak periods and as and when operationally required.
- Effectively handle a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers in a challenging and target
- driven environment.
- The direct dispatch of emergency and non-emergency jobs to contractors, engineering staff and construction teams using voice and electronic communications.
- Respond to customer telephone queries, following defined business processes, delivering excellent customer service, and initiating remedial action regarding complaints and reported gas emergencies.#
- General administrative tasks, recording customer complaints, booking energy advisor appointments for customers enquiring about connecting to natural gas, and data inputting of completed appointments, service work documentation, and completed meter/ service job documents.
Criteria
- At least one year's relevant administration experience within a customer services environment
- English and Maths GCSE ( or equivalent)
This is a permanent, full-time position working 37 hours per week.
Hours of work - Monday to Thursday 8.30am - 5.00pm and Friday 8.30am to 4.30pm
(some flexibility in working hours may be required)
Salary will start on £21,100
Brook Street Recruitment is an equal opportunities employer
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