Customer Service Advisor

3 weeks ago

Greenwich, United Kingdom GLL Full time

GLL are looking for Customer Service Advisors to join our rapidly expanding team in our Woolwich, Royal Arsenal office. GLL Customer Service Advisors go the extra mile to delight customers, always striving for the highest level of first contact resolution and quality assurance. To succeed as a Customer Service advisor at GLL you will be a self-motivated, results driven individual who has excellent verbal and written communication, you’ll have a real passion for delivering the best service you can by listening to and supporting customers who are in need of help or advice.

Our Customer Service Advisors enjoy working in a fast-paced environment where every day is different and get a real buzz about providing solutions to every problem. They are resourceful, fast-thinking solution providers.

We are looking for full-time Customer Service Advisors, 40 hours per week. Full-Time salary £19800 per annum based on 40 hours per week.

We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a Customer Service centre and your job is to have great conversations with our customers

**Induction and Training**:
You will receive a three week full-time, interactive induction training programme including visits to our leisure facilities, system training and meeting the team. Full attendance is required to complete the induction training.

**What you need**:

- A can-do attitude
- Passion and personality
- Be a great team player
- Passionate about service - always looking to deliver the best possible service you can at every opportunity.
- Minimum of 12 months experience in a face-to-face Customer Service environment or within a contact centre, within the last five years.
- Strong verbal and written communication skills.
- Great listening skills supported by a warm, friendly and confident manner.
- Computer literate, able to use Microsoft packages.
- Flexible approach to tasks and workload.

**What you’ll do**:

- Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong quality output.
- Use your own initiative and problem solving skills to find the best outcome for the customer.
- Take ownership for your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth.

**As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees**:

- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A full time permanent position - Change accordingly
- Industry leading rates of pay
- opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses

**Our Opening Hours**:

- Monday -Thursday 7:45am-9:15pm
- Friday - 7:45am-6:15pm
- Weekends - 7:45am-4:15pm

**About GLL**:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

As a charitable social enterprise, we are different. Our purpose is to improve the physical, mental and social well being of local communities. We are looking for people with purpose who are aligned to our values:

- **BETTER SERVICE**: Better choice for all
- **BETTER COMMUNITIES**: Making a difference
- **BETTER BUSINESS**: Business that benefits the community
- **BETTER PEOPLE**: More than a job
- We are an inclusive employer. We seek and welcome diversity in our teams._

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