Customer Service Advisor

1 month ago

Cardiff, United Kingdom Itec Skills Full time

**Looking for a new career opportunity?**

At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more.

**Customer Service Advisor**

We are looking for a motivated individual to contribute to the efficiency and effectiveness of the company by providing outstanding customer service to all provisions across Itec.

**Salary Banding**: £20,800 to £23,000 based on skills and experience.

**Base**:Itec House, Cardiff

**Contract type**:Full time, Permanent

**Hours of work**:Monday to Friday 9:00am to 4:30pm

**What are the core responsibilities of this role?**
- Responsible for obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
- Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
- Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
- To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
- Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
- Meeting Key Performance Indicators in relation to your role
- Updating information digitally in a timely manner.
- Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
- To support with audit preparation on a regular basis

**What skills and experience are we looking for from potential applicants?**

**Essential criteria**
- Customer Service experience
- Previous experience of working in a target driven environment.
- Excellent communication and Interpersonal skills
- Good Organisational skills
- IT literate

**Desirable criteria**
- Experience within the training industry
- Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
- Information Advice Guidance IAG Qualification
- Ability to speak Welsh.
- Experience of work-based learning.

**Job Types**: Full-time, Permanent

**Salary**: £20,800.00-£23,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Service Advisor

    4 weeks ago

    Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...

  • Customer Service Advisor

    4 weeks ago

    Cardiff, United Kingdom Everyday Loans Group Full time

    We are looking for some contractors with excellent customer service skills? Do you see yourself having a career in Finance and would like to see what it is like? We may have the role for you! Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. Everyday Loans is an established market leader...

  • Customer Service Advisor

    4 weeks ago

    Cardiff, United Kingdom Carbon60 Global Full time

    **CUSTOMER SERVICE ADVISOR** Carbon60 are looking to recruit three customer service advisors for UK leading utilities provider in Cardiff. This is on a Temporary basis for a minimum of 5 Months. This is an exceptional opportunity to join a friendly team in a modern office that offers flexibility and hybrid working. **ROLE**: Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Cardiff, United Kingdom Adecco Full time

    Job Title: Customer Service AdvisorContract Type: TemporarySalary: £11.66 per hourWorking Pattern: Full TimeOur client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £11.66.As a Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Support Advisor** Yolk Recruitment are working closely with an insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Advisor to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. **What...

  • Customer Service Advisor

    4 days ago

    Cardiff, United Kingdom Tate Full time

    Customer Service Advisor 3 month temporary Hybrid working £14.02 per hour Location - CardiffTate are working with a leading energy supplier in the UK to recruit for a customer service advisor position in Reading to come and hit the ground running. Please feel free to apply and we will get back to your application as soon as possible!Key...

  • Customer Service Advisor

    1 day ago

    Cardiff, United Kingdom Barclays Full time

    **Customer Service Advisor** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take...

  • Customer Services Advisor

    4 weeks ago

    Cardiff, United Kingdom G2 recruitment Full time

    **Location**: - Region: Cardiff- Country: United Kingdom**Role**: - Industry: UK Public Sector - Job Type: Contract / Freelance **Salary**: - Salary: £13.50 - £13.75 per hour + Negotiable- Benefits: Negotiable**Application Details**: - Date Posted: 16/08/2023 - Start Date: ASAP- Expiry Date: 13/09/2023- Job Reference: BBBH177722_1692203021**Customer...

  • Customer Service Advisor

    1 month ago

    Cardiff, Cardiff, United Kingdom Godwin Recruitment Full time

    Brand-new customer care opportunities Monday - Friday, 9am - 5pm. Easily accessible city centre location Excellent benefits and small friendly team working environment Due to office relocation, a leading supplier of healthcare products is recruiting for customer service advisors to assist in the daily operations of a regional dispensing centre, providing...

  • Customer Service Advisor

    1 month ago

    Cardiff, United Kingdom Maritime and Coastguard Agency Full time

    **Details**: **Reference number**: - 270994**Salary**: - £22,497- Plus £1,000 shift working allowance.**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - MCA - UK Maritime Services**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery**Working pattern**: - Flexible...

  • Customer Service Advisor

    4 weeks ago

    Cardiff, United Kingdom Pertemps Network Group Full time

    **Job Description**: Our client based in Cardiff Gate is looking for an experienced Customer Service Advisor for an immediate start temporary assignment. Working within the Membership Team you will be required to take inbound calls from clients with a view to resolving queries and duties will include: - Duties will include: - Dealing with inbound calls...

  • Customer Service Advisor

    4 days ago

    Cardiff, United Kingdom EE Full time

    Customer Service Advisor Job Req ID: 11592 Posting Date: 16-Mar-2023 Function: EE Contact Centres **Location**: Cardiff Contact Centre, Cardiff, United Kingdom **Salary**: 21,408.00 Where: Cardiff - Contact Centre Full time: Permanent **Salary**: £21,408 plus regular bonuses Hourly rate: £10.98 Hours: 37.50 The Role Are you someone with enthusiasm...

  • Customer Service Advisor

    4 days ago

    Cardiff, United Kingdom Pendragon PLC Full time

    Customer Service Advisor Location: Vauxhall Cardiff 35-hour contract- (Monday, Tuesday, Thursday and Friday) Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you a...

  • Customer Service Advisor

    1 month ago

    Cardiff, United Kingdom EVO Group Full time

    Banner Business Solutions (trading as Complete) are recruiting a passionate and customer-focused individual to join our Cardiff based team as a Customer Services Advisor. This role plays a critical part in ensuring our customers have a positive and seamless experience with our company. As a Customer Services Advisor with a focus on customer experience, you...

  • Customer Service Advisor

    4 days ago

    Cardiff, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Cardiff, where you will be working on the...

  • Customer Service Advisor

    3 days ago

    Cardiff, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Cardiff where you will be working on the...

  • Customer Service Advisor

    4 days ago

    Cardiff, United Kingdom Tate Full time

    Customer Service Advisor 3 month temporary Hybrid working £14.02 per hour Location - Cardiff Tate are working with a leading energy supplier in the UK to recruit for a customer service advisor position in Reading to come and hit the ground running. Please feel free to apply and we will get back to your application as soon as possible! Key accountabilities ...

  • Customer Service Advisor-branch

    1 day ago

    Cardiff, United Kingdom Barclays Full time

    **Customer Service Advisor - Branch** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to...

  • Customer Service Advisor

    4 weeks ago

    Cardiff, United Kingdom Pertemps Cardiff Full time

    Our client based in Cardiff Gate is looking for an experienced Customer Service Advisor for an immediate start temporary assignment. Working within the Membership Team you will be required to take inbound calls from clients with a view to resolving queries and duties will include: - Duties will include: -- Dealing with inbound calls regarding membership...

  • Customer Service Advisor

    4 weeks ago

    Cardiff, United Kingdom Pertemps Cardiff Full time

    Our client based in Cardiff Gate is looking for an experienced Customer Service Advisor for an immediate start temporary assignment. Working within the Membership Team you will be required to take inbound calls from clients with a view to resolving queries and duties will include: -- Dealing with inbound calls regarding membership enquiries and queries -...