Customer Account Manager
3 weeks ago
Customer Experience Account Manager
Full time, M-F office based in Basingstoke
Base salary £25k + Commission £32k OTE
Reports to:
Customer Experience Managers
Role Summary
The Customer Experience Account Manager is a full time, office based position.
A diverse and challenging role where attention to detail, coupled with an overriding passion for providing an inspiring customer experience is needed. You must have a positive mindset and a can-do attitude to always deliver to your customers.
**Responsibilities**:
The Customer Experience Account Manager will be responsible for all queries on their accounts plus;
- Conducting service reviews
- Seeking new business with upselling and cross selling opportunities. This is the focus for each engagement with the customer.
- Ensuring that you are forward thinking about the customers’ requirements.
- Every experience must be managed promptly in a positive manner so the customer feels valued.
The Customer Experience Team strive to deliver best-in-class service to their customers, going above and beyond expectations in every scenario.
Inbound calls are answered within 3 rings and are handled with the upmost professionalism. The team handle a variety of queries where no two situations are the same.
The focus of the role is to become the customers champion and build a long-term lasting relationships.
A requirement to think outside the box and on your feet is essential whilst also being in-tune with the commercial aspect of each account.
The key elements are to review customers’ accounts, actively resign customers into new contracts, find new opportunities for services that are not currently provided and contribute to the companies Trust pilot review page.
The ability to quickly build rapport and relationship build with customers, plus internal and external contacts is central to this role in order to be able to provide solutions and best advice.
Attributes
- Ability to stay calm under pressure to allow you to make the most informed decision as each case arises, every situation will be unique.
- You will be taking responsibility and dealing directly with queries wherever possible and overseeing them to conclusion.
- Your ability to multitask and prioritise will be essential to your success in this role.
- Excellent communications skills with the ability to adapt and negotiate are required.
- You will need to be numerate and commercially savvy as well as being dedicated, loyal and looking to further your career with the company
Skills and Experience
- Excellent Communications Skills
- Passionate about the Customer Experience
- Sales intuitive
- Ability to Adapt and Negotiate
- Numerate and Commercially Savvy
- Team player
- Highly organised
- Resilient
- Keen for self-development and career progression
If you feel this is the perfect fit for you and you are looking for longevity with a company that wants to invest in your personal development and career growth, we would love to hear from you
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