Customer Account Representative

2 months ago


Basingstoke, United Kingdom Seal Dynamics Full time

**Customer Account Specialist**

**Basingstoke, Hampshire UK**

Seal Dynamics (HEICO Distribution Group) is a world leader in the global distribution of OEM and PMA products supporting the world’s aviation industry in both OEM and MRO aftermarket product support.

We are seeking a Customer Support Representative with Working hours of 08.30am - 5.00pm Monday to Friday for its Basingstoke, Hampshire Regional Office from where it covers its customer base in UK, Europe, the Middle East, Africa and India.

This Established, Successful, & Fast Growing Aerospace Company seeks an enthusiastic & reliable person with previous experience preferred in the following skill set:

- Advanced office experience conversant with Microsoft Office
- Advanced organizational skills within Microsoft Outlook
- Excellent communication and telephone skills required providing assistance to customers, suppliers and colleagues
- Designated Account responsibility, dealing directly with our Manufacturing partner
- Quote and Data entry, Contract Review
- Manual Order entry, Order Processing & Order acknowledgments
- Awareness of multi-currency processes (GBP and $)
- In-house communication with New York and Regional Sales Managers
- Setup of new customer accounts, processing Application Forms, End User Statements
- Running weekly systems reports and performing updates to sales orders where necessary
- Management of weekly Order Books and Shipping reports with Manufacturer and Shipping Warehouse
- Keen Eye for detail and high level of accuracy at all times is required
- High level of numeracy and literacy
- Able to use own initiative, training tools and available company procedures
- Responsible for promoting excellent customer satisfaction at all times
- Ability to learn in-house software systems
- Knowledge of the export compliance and logistics would be advantageous, although training will be given
- Ability to work within a small team under pressure and as an individual

You must have the ability to adapt quickly into a new fast paced environment, work on own initiative, be self-motivated and reliable.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Basingstoke, RG24 8WA: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: CSR UK



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