Customer Support Representative

3 weeks ago

Basingstoke, United Kingdom Adecco Full time

We are looking for a Customer Support Representative, to work in the Basingstoke area. This is a temp - perm role for our one of our busy clients, working hours are 08.30am - 5.00pm Monday to Friday.

**Duties**:

- Advanced office experience conversant with Microsoft Office
- Advanced organisational skills within Microsoft Outlook
- Excellent communication and telephone skills required providing assistance to customers, suppliers and colleagues
- Designated Account responsibility, dealing directly with our Manufacturing partner
- Quote and Data entry, Contract Review, handlings of NDA's where necessary
- Manual Order entry, Order Processing & Order acknowledgements
- Awareness of multi-currency processes (GBP and $)
- In-house communication with New York and Sales Managers
- Setup of new customer accounts, processing Application Forms, End User Statements
- Running weekly systems reports and performing updates to sales orders where necessary
- Management of weekly Order Books and Shipping reports with Manufacturer and Shipping Warehouse
- Keen Eye for detail and high level of accuracy at all times is required
- High level of numeracy and literacy
- Able to use own initiative, training tools and available company procedures
- Responsible for promoting excellent customer satisfaction at all times
- Ability to learn in-house software systems
- Knowledge of the export compliance and logistics would be advantageous, although training will be given
- Ability to work within a small team under pressure and as an individual

Thank you for applying

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jane Austen

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