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Full Time Controller

4 months ago

Highams Park, United Kingdom TSS (Total Security Services) Ltd Full time

**FULL TIME CONTROLLER**

TSS (Total Security Services) Ltd is the UK’s largest privately owned security Company offering retail security across the UK to a number of household names including Boots, Tesco, Morrison’s and Waitrose.

We are an SIA approved contractor with over 6,000 employees operating across the UK, looking for a controller based in the London Head Office.

**KEY TASKS AND RESPONSIBILITIES**:

- To ensure that all sites are covered, and that Officers are deployed in a cost-efficient manner with regard to client requests and company policy.
- Accept allocated tasks from Department Management such as assisting with Call Monitor; Gaps; Confirmations as directed, in accord with Control Room Training.
- To liaise with all Senior Management and Field Team to ensure requests for shift changes, Officer concerns or relevant requests for assistance are dealt with quickly in an efficient and accurate manner.
- To liaise with Clients and respond to Alarm Response calls to ensure they are met within a set timeframe
- Completing accurately and in a timely manner all incident and accident reports, ensuring these are passed immediately to Management for processing and recording as appropriate.
- To accurately and precisely record all Officer events that impact on business delivery, such as Officer blow-outs and sickness. To use the Audit Trail in TimeGate to record all reasons and changes made.
- At end of shift ensuring a proper and full handover is passed to the Department Management regarding all relevant information and a summary of shift activities.
- To adhere to all practices and regulations contained in your training and to regularly update own knowledge and ensure a clear personal understanding of all processes and procedures.

**RELEVANT SKILLS AND EXPERIENCE**:

- Must have excellent interpersonal communication skills with good organisation and leadership qualities.
- Must be computer literate in Microsoft Office and bespoke systems.
- Should be able to prioritise and organise own workload and work within time constraints with accurate detail.
- Must have excellent personal presentation.
- Ideally experienced in the Retail Security Sector or a customer services background such as Call Centre Operator.

**FURTHER DETAILS**:
Successful applicants will be assigned to our London Head Office. Remuneration is based on an hourly pay rate of £11.25 (break is unpaid), 45 hours per week. Benefits include, enhanced holiday allowance, Death in Service insurance, enhanced employer pension contribution and access to a workplace health and wellbeing service.

*Shift patterns may vary depending on business needs. Flexibility is a key requirement.

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,325.00 per year

**Benefits**:

- Company pension

Work Location: In person

Reference ID: 4531