Customer Repair Advisor

3 weeks ago


Maidstone, United Kingdom Southern Housing Full time

**The role**

This is a hybrid position working out of either of our offices in Sittingbourne, Maidstone, Croydon or Battle and will also involve travel to our development schemes.

By being committed to equality, diversity, and inclusion, you will be a trusted and respected colleague.

**WHAT YOU NEED**:

- Excellent PC skills
- Organised with good attention to detail.
- Excellent communications skills, including actively listening, absorbing information, conveying information in plain English, both oral & written.
- Customer-focused
- Can remain calm under pressure.
- Personal resilience and able to deal positively with challenging customers.
- Committed to providing an excellent customer service.

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**Closing Date: 10th April 2024, 23:59pm**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.



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