Customer Services Officer
3 months ago
**About the job**
The Highways Customer Service Hub are the team that bring the customer to the heart of the Highways Service and provide an efficient customer journey by handling all first-level escalations in the Highway and Transport Service, keeping customers informed and ensuring all issues are resolved within agreed timescales.
Specifically, this role will:
Proactively engage with the community and Councillors, keeping them up to date with planned activity across Highways.
Reduce the customer journey, ensuring there is ownership for the customer enquiry and that the customer is updated at all times.
Be proactive in providing key information to the wider service so action can be taken to proactively inform the customer and Customer Service Centre to reduce the volume of inbound calls.
Work collaboratively with the Customer Service Centre, Highways Officers and contractors, ensuring reports and required works are efficiently coordinated and communicated.
Provide customer service through social media, bringing a personal service to the customer.
Support the Highways service by taking ownership and coordinating Freedom of Information responses, ensuring responses are of the highest quality and provided within the stated timescale.
Work to customer focused processes and policy that supports the Highway Customer Service Team and delivers the Highway Service business plan.
5 years customer service experience
**Job Types**: Full-time, Temp to perm
Contract length: 8 months
**Salary**: From £13.00 per hour
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
**Experience**:
- customer service: 5 years (required)
- Administrative: 5 years (required)
Work Location: In person
Reference ID: perfect - RQ928189
-
Customer Service Administrator
3 months ago
Flintshire, United Kingdom HR GO Recruitment Full time**Job specification** *** **Position: Customer Service Administrator** **Location: Flintshire** **Hours: Monday - Friday 37.5** **Salary: £25,000p/a** Our client is a well-established manufacturer and is looking for an addition to their Customer Service team. You will provide sales and administrative support to our Sales Managers. Working closely...
-
Customer Service Sales Support
6 days ago
Deeside, Flintshire, United Kingdom Scantec Recruitment Full timeA leading Food Manufacturer is currently recruiting for a Sales & Customer Service Executive to join their team. **Please note my client cannot accept application on work visas or provide sponsorship. ** This Customer Service Sales Executive role is a cross functional office role supporting the sales office function and the management of sales orders for...
-
Customer Service Sales Support
6 days ago
Deeside, Flintshire, United Kingdom Scantec Recruitment Full timeA leading Food Manufacturer is currently recruiting for a Sales & Customer Service Executive to join their team. **Please note my client cannot accept application on work visas or provide sponsorship. ** This Customer Service Sales Executive role is a cross functional office role supporting the sales office function and the management of sales orders for...
-
Office Assistant
3 months ago
Flintshire, United Kingdom Recruit4Staff Full timeRecruit4staff is proud to be representing their client, a, Engineering Company in their search for an **Office Assistant** to be based at their office in **Deeside** **For the successful Office Assistant our client is offering**: - £12 per hour - Monday to Friday, 8:30am to 4pm, with a 3:30pm finish on Fridays - Some training will be provided - Temp to...
-
Customer Service Apprentice
1 month ago
Deeside, Flintshire, United Kingdom BOBRICK WASHROOM EQUIPMENT LTD. Full timeSummary The Customer Service Apprentice is responsible for supporting the logistics and purchasing functions within the Deeside Division, assisting both departments with customer service support and general administration. Their time will be split between both departments, to be scheduled by the Logistics Manager, in collaboration with the Purchasing...
-
Customer Service Apprentice
1 month ago
Deeside, Flintshire, United Kingdom BOBRICK WASHROOM EQUIPMENT LTD. Full timeSummary The Customer Service Apprentice is responsible for supporting the logistics and purchasing functions within the Deeside Division, assisting both departments with customer service support and general administration. Their time will be split between both departments, to be scheduled by the Logistics Manager, in collaboration with the Purchasing...
-
Customer Service Administrator
2 weeks ago
Mold, Flintshire, United Kingdom Ross Care Full time €12Customer Service Administrator Based at: Mold Service Centre CH7 1JR - Must live within a commutable distance Salary Range: £11.50 ph Permanent, Full Time Monday – Friday Job purpose: The Customer Service Administrator will provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service...
-
Sales & Customer Service Executive
3 months ago
Shotton, County of Flintshire, United Kingdom Scantec Full timeA leading Food Manufacturer is currently recruiting for a Sales & Customer Service Executive to join their team for a 9 month maternity leave cover contract. This role will need former Manufacturing (ideally food manufacturing) experience.This Customer Service Sales Executive role is a cross functional office role supporting the sales office function and the...
-
Pensions Administration Officer in Flintshire
1 month ago
Flintshire, United Kingdom Flintshire County Council Full timeThis is an exciting opportunity to join the Pension Administration Section within the Clwyd Pension Fund. The Clwyd Pension Fund is part of the Local Government Pension Scheme within England and Wales, providing pension benefits to public sector workers. The roles available involve being part of a dedicated and friendly team that provides a...
-
Sales and Customer Support
6 days ago
Deeside, Flintshire, United Kingdom Scantec Recruitment Full timeA leading Food Manufacturer is currently recruiting for a Sales & Customer Service Executive to join their team. **Please note my client cannot accept application on work visas or provide sponsorship. ** This Customer Service Sales Executive role is a cross functional office role supporting the sales office function and the management of sales orders for...
-
Sales and Customer Support
6 days ago
Deeside, Flintshire, United Kingdom Scantec Recruitment Full timeA leading Food Manufacturer is currently recruiting for a Sales & Customer Service Executive to join their team. **Please note my client cannot accept application on work visas or provide sponsorship. ** This Customer Service Sales Executive role is a cross functional office role supporting the sales office function and the management of sales orders for...
-
Customer Service
1 month ago
Deeside, Flintshire, United Kingdom BOBRICK WASHROOM EQUIPMENT LTD. Full timeThe Customer Service Apprentice is responsible for supporting the logistics and purchasing functions within the Deeside Division, assisting both departments with customer service support and general administration. Customer Service Responsibilities: ~
-
Customer Service
1 month ago
Deeside, Flintshire, United Kingdom BOBRICK WASHROOM EQUIPMENT LTD. Full timeThe Customer Service Apprentice is responsible for supporting the logistics and purchasing functions within the Deeside Division, assisting both departments with customer service support and general administration. Customer Service Responsibilities: ~
-
Senior Food Technologist
3 months ago
Flintshire, United Kingdom Scantec Full timeA leading FMCG Food Manufacturer is currently recruiting for a Senior Food Technologist / Technical officer to join their team. Reporting into the Head of NPD, this role will work with a complex product range and cross departmentally Senior Food Technologist / Technical Officer Responsibilities Ability to deal with a complexity of products and projects,...
-
Principal Pensions Officer in Flintshire
1 month ago
Flintshire, United Kingdom Flintshire County Council Full timeThe Administration Section within the Clwyd Pension Fund (CPF), are looking to recruit an enthusiastic person to join our team. The CPF is part of the Local Government Pension Scheme (LGPS) within England and Wales, providing pension benefits to public sector workers. The Opportunity: This is an exciting opportunity to join a dedicated and...
-
Support Services Coordinator
3 weeks ago
Flintshire, United Kingdom Talent Finder Jobs Full timeSupport Services Coordinator | Talent Finder Jobs | 37.5 hours per week | Monday — Friday — 09.00am—17.00pm | £23,250.64 — £26,047.44For over 55 years, our organization has delivered secure, quality housing, along with exceptional support services to the most vulnerable members of society.We provide individualized, supported accommodation across...
-
Mental Health Link Officer
3 months ago
Flintshire, United Kingdom Adferiad Recovery Full time**JOB DESCRIPTION** **Mental Health Link Worker - Flintshire** **Hours**:37.5 hours we are willing to consider job share for this position **Salary**: £22,387.61 **Holidays**:25 days per year plus 8 public holidays **Based at**:Flintshire Adferiad Recovery delivers a new, flexible, and co-ordinated response to the exceptional circumstances faced by...
-
Mental Health Link Officer
3 months ago
Flintshire, United Kingdom Adferiad Recovery Full timeAdferiad Recovery delivers a new, flexible, and co-ordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance misuse conditions and related issues. We harness the talents and experience of our founding and long-established leading Welsh Charities CAIS, Hafal, and WCADA in their fields, enabling our...
-
Administrator
3 months ago
Flintshire, United Kingdom Recruit4Staff Full timeRecruit4staff is proud to be representing their client, a well-known recycling firm in their search for **Administrators** to work from their **Flint-based** offices**.** **For the successful Administrator our client is offering**: i. £11.18 per hour ii. Part Time - 24 hours per week (3 days 9am - 5pm between Tuesday & Friday) iii. Temporary Ongoing iv. 20...
-
Transport Administrator
3 months ago
Flintshire, United Kingdom Recruit4Staff Full timeRecruit4staff is proud to be representing their client, working out of their Mold based office in Flintshire. **For the successful Administrator: our client is offering**: i. £11.18 per Hour ii. Days role - Mon - Fri. 9am - 5pm iii. 37 hours per week iii. Temporary to permanent position **The role - Administrator** i. Working as part of a small office...