IT Service Desk Analyst

5 days ago

London, United Kingdom Hays Specialist Recruitment Limited Full time

1st/2nd Line Support, Service Desk Analyst
Your new company
As a leading global specialty insurance distributor, my client brings decades of experience and an expansive global network to deliver creative solutions to clients' complex insurance challenges.
Your new role
Providing 1st / 2nd level support through taking calls and handling the resulting incidents or Service Requests via the Service Desk system (currently Service Now). This role supports their London office and their offices across the globe.
As the public face of the IT Team, you will ensure good quality Service Desk service is given to all departments within the Company and ensure that all incidents/problems are recorded in the Service Desk system. You will inform the Service Desk Team Leaderor Management Team of any incidents and/or problems that may affect the business.
- Monitor the Service Desk system, identify the priority level of the Service Desk requests/calls received and solving issues or reallocate to colleagues/raising with senior members of the team where applicable. It will also include the configuration of:

- All P.C.s/Laptops/Surfaces used within the group
- All Printers used within the group
- Mobile Devices within the group
- Train employees in utilising aspects of Microsoft Office / Insurance Systems and will also involve procurement of I.T. Hardware, Software, Consumables, and Telecoms Equipment (In accordance with the corporate procurement policy).
- Provide 1st and 2nd level support to all users.
- Report any incidents/issues that could affect the business to the Service Desk Team Leader.
- Ensure daily administrative duties of the Service Desk position are completed
- Ensure that the support tasks within Group IT are carried out in a professional and timely manner.
- Utilising the Service Desk system to effectively log the nature of support queries / manage workload and prioritise support tasks according to service levels set by the business.
- To promote the use of computing within the Group, in order to make the business work more efficiently.
- To take on projects from other departments when required, and to plan, resource and deliver solutions in a professional and timely manner.
- Manage Printing, restocking toner when needed, clearing print Jams etc
- Assign the work orders and workload that come into the Service Desk System.
- Ensure that Backups are performed daily on the servers in your principal office.
- Ensure that all office hardware is maintained to a good working standard.

Your skills & knowledge
- Advanced knowledge of O365
- Knowledge of Active Directory and MS Exchange / O365 suite of products
- Knowledge/background of working with computers
- Experience of working in an office
- Insurance background (beneficial, but not essential)
- Demonstrate ability to work on their own
- Project skills
- Customer Focused
- Experienced in hands on maintenance of hardware (beneficial, but not essential)
- Willingness to travel to other offices

What will you get in return
- Work in their impressive Bishopsgate office
- Excellent training opportunities
- Make a real difference to our teams
- Sports and Social events
- Fun, warm office environment
- Clear, defined career pathway

We also offer the following benefits
- 25 days holiday plus our holiday buying scheme
- An excellent pension
- Private Healthcare
- Cycle2Work scheme
- Wellbeing subsidy
- Annual volunteering day to give something back to your community

What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

  • IT Service Desk Analyst

    13 hours ago

    London, United Kingdom Arc IT Recruitment Full time

    **IT Service Desk Analyst London** Seeking an experienced IT Service Desk Analyst to join a reputable wealth management organization. You will be responsible for First line end user support for all IT systems, monitoring of Service Desk contact points and logging of issues in a timely andprofessional manner using the Service Desk system (Service Now). -...

  • Service Desk Analyst

    1 week ago

    London, United Kingdom Forman IT Full time

    Our client, a well known organisation based in Central London are actively seeking x2 Service Desk Analysts to join the team on a contract basis. Service Desk cover one week in the office on an eight week rotation - A good knowledge of network, PC's, mobile devices and platform operating systems including: Microsoft Windows OS. - Good working knowledge of...

  • IT Service Desk Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • IT Service Desk Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • IT Service Desk Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Service Desk Analyst

    13 hours ago

    London, United Kingdom Understanding Recruitment Full time

    **Service Desk Analyst** Are you a Service Desk Analyst looking for your next exciting opportunity? This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Analyst to join their growing team, based in Tower bridge, London. As the Service Desk Analyst, you will be responding to any escalated...

  • IT Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided...

  • IT Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Service Desk Analyst

    1 week ago

    London, United Kingdom Understanding Recruitment Full time

    **Service Desk Analyst** A brand new position has arisen for a Service Desk Analyst to join an amazing charity in any one of their offices based in London, Manchester, Cardiff, Belfast. This is a great opportunity for an ambitious Service Desk analyst to continue developing theirtech career by working with various stakeholders to ensure the IT systems are...

  • Service Desk Analyst

    1 week ago

    London, United Kingdom eFinancial Careers Full time

    Service Desk Analyst A leading financial services company is looking to hire a Service Desk Analyst. You would be responsible for; - Working with other service desk members, service managers and technical teams to provide resolution and support - Troubleshooting hardware and software problems - Ensure service level agreements are met and maintained -...

  • Senior Service Desk Analyst

    5 days ago

    London, United Kingdom Just IT Full time

    Senior Service Desk Analyst, required for an MSP in city of London, up to £37k+Benefits! This is an opportunity to join a small and growing company, gain exposure to a wide range of technologies and progress a successful career in IT support and consultancy. The role is based at our London office with regular days at our client sites in Londonand...

  • IT Service Desk Analyst

    6 days ago

    London, United Kingdom Sanderson Full time

    IT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365, Active Directory IT Support Analyst required for a leading insurance group based in London Flexible working **Salary**:up to £33,000 Start date: ASAP **IT Service Desk Analyst, Win 10, 0365** **Skills and experience required**: - Previous experience in a similar Service Desk or...

  • Service Desk Analyst

    6 days ago

    London, United Kingdom Jonathan Lee Recruitment Full time

    **IT Support Analyst** **Salary - £20,000 - £25,000** **Located - Southwest London** **IT Support, 1st Line, Windows, Office 365, Exchange** This fantastic company, based in South West London requires an experienced Service Desk Analyst to join the team for a new permanent position. As the Service Desk Analyst, you will be required to:W - Provide...

  • Service Desk Analyst

    5 days ago

    London, United Kingdom Jonathan Lee Recruitment Full time

    **IT Support Analyst** **Salary - £20,000 - £25,000** **Located - Southwest London** **IT Support, 1st Line, Windows, Office 365, Exchange** This fantastic company, based in Southwest London requires an experienced Service Desk Analyst to join the team for a new permanent position. As the Service Desk Analyst, you will be required to: - Provide...

  • Service Desk Analyst

    6 days ago

    London, United Kingdom Sanderson Full time

    **Role**: Service Desk Analyst **Location**: London **Salary**: £27-33k A leading insurance company is looking for a Service Desk Analyst to join their growing team. This is an excellent opportunity for somebody with 1+ year's experience looking to take their career to the next level. - 1+ years plus experience working as a service desk analyst - Strong...

  • IT Service Desk Analyst

    1 week ago

    London, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a top law firm based in central London who are seeking an enthusiastic IT Service Desk Analyst. The role offers a hybrid work from home policy; being able to work from home one week in two allowing you a great work/life...

  • Service Desk Analyst

    5 days ago

    London, United Kingdom eFinancial Careers Full time

    (SERVICE DESK ANALYST, FRONT OFFICE, COMMODITIES, WINDOWS, OFFICE, ITIL, SCCM, GRADUATE, VENDOR, IN HOUSE) A leading commodities trading firm is seeking a service desk analyst to provide front line support to users on the trading floor. This opportunity will offer exposure to work across all areas of the company from front to back office, assisting users...

  • Service Desk Analyst

    12 hours ago

    London, United Kingdom Tria Recruitment Full time

    **Service Desk Analyst** **Service Desk Analyst / 1st and 2nd Line Support | London** **Up to £35,000 salary** Are you a Service Desk Analyst who wants to join a rapidly growing organisation who are at the early stages of building an internal IT Support Capability? You would be reporting directly into the Head of IT Operations and be the second member...

  • Service Desk Analyst

    1 week ago

    London, United Kingdom Harrison Holgate Full time

    **Service Desk Analyst** **Salary: Open depending on experience** A major Insurance Company is looking for a **Service Desk Analyst** to join their Service Desk team to deliver a friendly, expert technical support service to their customers at all levels of the business. Often working closely with internal and external teams to provide timely and effective...