Senior Credit Controller

2 weeks ago

Manchester, United Kingdom Anchorage Chambers Ltd Full time

**Anchorage Chambers -**

Anchorage Chambers has been Nominating & Supervising Individual Voluntary Arrangements for over five years and we are looking to grow.

We aim to create a relaxed but highly professional atmosphere in a great location within the heart of Salford Quays, we're determined to grow and develop not just our business, but our people too.

**Job Purpose**:
The role is varied but predominantly based around supporting clients who are struggling with their payments into their IVA. The role will allow you to gain a vast amount of experience across the life cycle of an IVA.

**Scope of the role**:
**Primary Activity**:
**Credit Control**:

- Run the overdue payments report to identify clients that are in arrears with their IVA contributions
- Contact clients with a view to obtaining a payment or to establish the reason for the missed payment and put measures in place to preserve the future of the IVA and assist the client through any difficult periods.
- Ensure that all breaches that arise as a result of arrears are identified on the case and that the regulatory breach process is followed to ensure that we comply with the terms of the Arrangement.
- Ensure that clients are fed into the correct supervisory process where and when relevant e.g. identify if a CIC review is required and obtain and feed the case to the I&E and variation team. Where clients are non - cooperative feed the case to the termination team with the relevant information to support the termination process.

**Secondary Activities**

**Proposal Out & MOC Setting**:

- Accurately prepare the proposal documents to be issued to clients and to ensure that these are signed in a timely manner.
- Convene the Meeting of Creditors ensuring that all of the creditors.

**Income & Expenditure**:

- Ensure income and expenditure is reviewed to establish whether an increase is due, wage slips are reviewed and additional contributions confirmed.
- Ensure changes to payments are discussed with the customer to avoid complaints
- Ensure missing information is requested and reviewed within agreed SLA’s

**Annual Review**:

- Complete a review of the previous year activity on the case prior to drafting the current year report
- Ensure any outstanding matters are referred to the relevant area of the department prior to drafting of the report
- Produce an annual report ensuring that the upmost importance is placed on accuracy.

**Closure**:

- To action the Pre Closure Report and complete a pre closure review to assess status of the case, including PPI claims and a review of the creditor claims.
- To prepare a closure / failure report and receipts and payments schedule for approval by the Insolvency Practitioner
- Ensuring that Cashiering are advised to close the account

**Variation**:

- Prepare Variation Reports for review by line manager
- Convene Variation Meeting

**Required Competencies / Behaviours**
- Understands the importance of having a professional approach to work.
- Understands the importance of customer focus.
- Driven in order to deliver against the needs of the business.
- Ability to work effectively within a team
- Ability to take full ownership of every task.
- Able to effectively communicate with both internal and external customers.
- Wants to progress and develop themselves within their role.
- Can exhibit the core values of the Company: Integrity, Honesty, Respect

**Experience / Knowledge**:

- Previous experience working in personal insolvency & collections/credit control
- Excellent organisational skills
- Attention to detail
- Ability to work to targets and strict deadlines
- Excellent communication skills, both written and verbal
- IT literate (Word & Excel)
- Positive and professional approach with the ability to motivate self and others
- Knowledge around the supervisory process of an IVA

**Salary**: £20,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: AC/CC72023
Expected start date: 14/08/2023

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